Case Study: Public Safety Department achieves automated inmate records management and faster retrieval with Newgen Software's OmniDocs

Automation of Inmate Records Management for US-based Public Safety Department

A US public safety department responsible for law and security for one of the country's largest states was overwhelmed by paper documentation for roughly 40,000 inmates. Physical files were frequently outdated or difficult to locate, causing long processing times, communication delays, security risks, multilingual challenges and high printing costs.

The department deployed Newgen’s OmniDocs ECM suite as a centralized electronic records repository, scanning, indexing and integrating inmate files with the department’s portal and rolling the solution out to more than 30,000 users across HR, Legal and other teams. This delivered faster, more secure retrieval of records, reduced paper handling and misfiling, lowered costs and increased staff productivity.