Case Study: Leading Commercial Bank in India achieves 25% revenue growth with Newgen Software's Digital Account Opening solution

A Reputable Commercial Bank in India Automates Account Opening with Newgen

A well-known commercial bank in India (est. 2004) partnered with Newgen to modernize its branch-based account opening, which was manual, paper-intensive and error-prone. The process lacked integration with internal anti-money-laundering and duplication checks and external repositories (NSDL, UIDAI), had no centralized document management, and relied on inefficient workflows that delayed onboarding and degraded customer experience.

The bank deployed Newgen’s low-code Digital Account Opening solution to automate end-to-end workflows, enable intelligent document scanning, centralize document management, add maker-checker controls and BAM reporting, and integrate with NSDL, UIDAI and internal systems. The solution reduced turnaround times, increased capacity and customer satisfaction, ensured compliance, and helped drive a 25% revenue increase within the first year.