Case Study: Leading Indian Retail Bank achieves seamless digital transformation with Newgen Software

A Leading Indian Retail Bank Embarks on its Successful Digital Transformation Journey with Newgen

The Leading Indian Retail Bank partnered with Newgen Software to support a long-running digital transformation journey and replace manual, siloed workflows across major banking operations. The bank needed to improve onboarding, trade finance, loan processing, fraud checks, and document management for millions of transactions and users across thousands of branches, while reducing turnaround times and improving compliance.

Newgen Software implemented its low-code NewgenONE platform, along with DMS, BPM, iBPS, and solutions for digital account opening, trade finance automation, financial crime prevention, EDD, retail loan origination, SmartGBO, and REAP. The results were significant: over 96 lakh account-opening transactions, 1.16 crore trade finance transactions, 1.69 crore fraud-screening transactions, and other high-volume processes were automated, while the bank reported faster processing, better tracking, stronger compliance, and a 60–70% boost in team productivity and process efficiency.