Case Study: Leading Insurance Service Provider achieves faster, more accurate motor claims settlement with Newgen Software

One of the UAE’s Largest Insurers Transforms Motor Claims Process with Newgen

Established in 1927 and headquartered in Abu Dhabi, this leading GCC composite insurer handled a document‑intensive, manual motor‑claims process that caused high operating costs, duplicate payouts, slow settlements, weak fraud detection, poor customer experience and compliance difficulties.

Newgen delivered an AI‑powered claims management platform with a unified dashboard, legacy and third‑party integrations, a repairer/surveyor portal, intelligent case allocation, a claims workbench, automated document generation and ML‑based monitoring. The solution streamlined the end‑to‑end claims lifecycle, improved turnaround times, eliminated case loss, strengthened fraud prevention, increased accuracy and reduced costs while providing greater transparency.