Case Study: Leading Co-operative Bank achieves 3–4 day to ~8‑hour loan turnaround with Newgen Software's Retail Loan Origination Solution

A Co-operative Bank in India Automates its Retail Lending Operations with Newgen

A 110‑year‑old co‑operative bank in India struggled with a paper‑heavy, manual retail lending process that relied on branch walk‑ins, manual underwriting and long turnaround times of three–four days, undermining efficiency and customer experience. Seeking to modernize operations, the bank partnered with Newgen to automate its lending lifecycle.

Newgen deployed its Retail Loan Origination Solution supported by Intelligent Process Automation (BPM) and Contextual Content Services (ECM) to enable multi‑channel onboarding, AI‑based underwriting, automated KYC mapping and integrated document management. The implementation cut loan turnaround to about eight hours, enabled 2,040 disbursements in three months (15–20 daily per branch), delivered a 20% year‑over‑year increase in the loan book and improved accuracy in credit decisioning.