Case Study: Leading Cyprus-based Insurer achieves faster onboarding and streamlined claims processing with Newgen Software

A Leading Cyprus-based Insurer Revamps Multi-faceted, Document-intensive Processes with Newgen

A leading Cyprus-based general insurer offering life, health and property products engaged Newgen to cut customer onboarding time, improve underwriting profitability and streamline claims and policy servicing. The insurer was burdened by soaring operational costs, heavy reliance on paper, low agent productivity, high turnaround times and a legacy tech stack that couldn’t support real‑time processing or rapid change.

Newgen delivered a platform-based solution combining ECM, BPM and CCM on a low-code core with RPA, cloud and AI/ML integrations, plus a customer/agent portal and mobile app. Centralized workflows, rule‑based underwriting, straight‑through processing, barcode document capture and seamless legacy integrations accelerated case processing, reduced costs and turnaround times, improved customer communication and compliance, and gave the insurer greater scalability and agility to launch new offerings.