Case Study: Leading UAE Insurance Firm achieves 63% straight-through processing and AED 2M+ annual savings with Newgen Software

The UAE’s Third Largest Insurance Firm Automates its End-to-end Claims Process with Newgen

A leading UAE insurer (founded in 1975 and the country’s third-largest) that offers a wide range of personal and commercial products faced slow, error-prone claims handling due to manual processes, lack of digital tools, inconsistent procedures and compliance gaps. These limitations hurt productivity, customer experience and operational effectiveness across claims lifecycles.

Using Newgen’s low-code Claims Management solution integrated with its core systems, the insurer automated end-to-end claims handling—introducing a customer self-service portal, unified dashboard, AI-driven document classification and duplicate detection, automated compliance checks and faster third‑party approvals. The deployment delivered straight-through processing for 63% of claims, saved over AED 2 million annually, cut repair turnaround times by 50% and eliminated more than 2 million printed pages.