Case Study: Leading Automotive Solutions Company achieves end-to-end claims, inspection and invoice automation with Newgen Software's low-code platform

An Australia-based Automotive Solutions Company Transforms Multiple Processes with Newgen’s Low Code Platform

An Australia-based automotive solutions company with operations in New Zealand, Australia and the UK — growing through new ventures and acquisitions — faced major operational bottlenecks: high error rates from manual processing, slow document retrieval and claims turnaround, fragmented multi-channel communication, and dependence on many disparate applications. The firm sought a modern, centralized system to streamline claims, inspection and invoice workflows, enable web-based self-service for customers, generate contracts, and provide real-time status updates across vehicles, claims and revenue.

The company implemented Newgen’s low-code process automation platform to deploy a unified claims automation system, inspection and invoice processing, an intuitive customer portal with iForms, and integrations with about 17 internal and third‑party systems (e.g., Zoho, NetSuite, iBodyshop, Redbook, AWS Connect, Stripe). The rollout delivered straight-through processing, fewer manual errors, faster case and invoice handling, real-time alerts and personalized dashboards for 360° visibility, improved partner collaboration, and reduced risk through flexible contract management.