Case Study: Leading Bank in Vietnam Achieves Automated Account Opening and Faster Lending with Newgen Software

One of the Largest Commercial Banks in Vietnam Automates Account Opening and Lending Processes with Newgen

A leading Vietnamese commercial bank with nearly 30 years of experience sought to modernize and streamline account opening, maintenance, and lending. The bank faced manual data entry, no centralized document repository, disconnected systems, legacy reporting and email tools, and low visibility across processes.

Newgen deployed its unified platform to automate customer onboarding, account opening (retail, SME, current) and lending workflows using OCR/ICR, RPA, rule-based routing, automated credit checks, and system-generated communications and reports. The solution eliminated manual operations, cut turnaround times, improved monitoring and visibility, reduced lost or misfiled cases, lowered operational costs, and enabled enterprise-wide access to loan product information.