Case Study: Leading Middle Eastern Financial Institution achieves same-day loan disbursal and improved process efficiency with Newgen Software

Leading Financial Institution - Customer Case Study

A leading Middle Eastern bank with nearly four decades of experience wanted to offer premium digital retail lending but was held back by manual workflows, poor tracking and heavy dependence on disparate external systems, resulting in slow onboarding and a subpar customer experience.

Partnering with Newgen, the bank automated end‑to‑end retail lending and integrated the solution with core banking, biometric ID readers, signature verification, credit bureau, BRMS, IAM and notification gateways. The implementation delivered measurable results — 30% more branch transactions and services, 20–30% fewer send‑backs, 22–65% more same‑day disbursals by product, a best‑case TAT of 23 minutes — while improving efficiency, compliance, visibility and customer experience.