Case Study: Largest Banks in the UAE achieve faster SME onboarding and streamlined lending with Newgen Software

One of the Largest Banks in the UAE Streamlines Onboarding and Lending Process with Newgen

The UAE’s largest bank, with assets of AED 1.2 trillion and the highest combined credit rating in MENA, was hampered by legacy systems that caused manual double data entry, siloed processes, poor KPI tracking, paper-driven workflows and compliance gaps—leading to higher costs, errors and long loan turnaround times.

Partnering with Newgen, the bank implemented Newgen’s SME Lending and Service Request Management solutions—automating end-to-end onboarding and loan origination (POS, MBBF, trade and CRE), intelligent document processing, automated underwriting, collateral and credit analysis, and SRM for 50+ request types—fully integrated with the core banking system. The deployment reduced errors and TAT, lowered costs, improved regulatory compliance and loan lifecycle visibility, and delivered a superior customer experience.