Case Study: Leading Government Intelligence Agency achieves fraud prevention and streamlined case management with Newgen Software

Leverages Newgen's Case Management Solution to Prevent Suspicious and Fraudulent Financial Transactions

A leading national government intelligence agency responsible for detecting and reporting suspicious financial transactions faced complex monitoring and reporting challenges, inconsistent case linkages, no systematic analysis methodology, inefficient stakeholder communication, and a lack of rule-based case dissemination. These gaps hindered timely identification and escalation of counterfeit currency, cross-border transaction issues, and other financial crimes to law enforcement agencies.

The agency implemented Newgen’s low-code case management solution on the NewgenONE platform to automate end-to-end workflows, enforce business rules, and enable dynamic case routing and monitoring. Integrated AI/ML suggestions, document and ID-data extraction, analytics-driven relationship mapping, and seamless connections to portals, analytics platforms and law enforcement created centralized case summaries and linked related cases. The rollout delivered optimized processes, reduced operational inefficiencies, stronger integrations, comprehensive reporting, improved transparency and control, faster informed decision-making, and better regulatory compliance.