Case Study: Leading Financial Services Provider in Oman achieves faster, automated payments processing with Newgen Software

A Leading Middle Eastern Bank Digitally Transforms Its Key Payments Processes Using Newgen's Solutions

The client is a leading financial services provider in the Sultanate of Oman with 280+ branches and about 1 million customers. It struggled with manual, paper‑dependent and siloed payments processes—high turnaround times, poor tracking, repetitive work for knowledge workers, and rising costs and compliance risks.

The bank implemented Newgen’s BPM, document management and digitization solutions (OmniFlow, OmniDocs, OmniScan) with real‑time integration to its core systems, automating debit/credit card workflows, cheque book and welcome kit dispatch, remittances (In‑House, ACH/RTGS, SWIFT), standing orders and tracking. The result was faster, more accurate service delivery, stronger auditability and compliance, empowered staff focused on higher‑value work, reduced operational costs and improved customer experience.