Case Study: Leading Insurance Company in Mauritius achieves 15TB centralized document consolidation and faster turnaround across 8 branches with Newgen Software

One of the Leading Insurance Providers in Mauritius Transforms its Document Management Process with Newgen

A leading insurance provider in Mauritius with eight branches — offering wealth management, pension administration, actuarial services, general and life insurance, and investment advice — faced serious operational challenges from fragmented, paper-based processes. Lack of a centralized repository, limited accessibility, decentralized application initiation and extensive manual intervention caused slow case processing, data integrity and compliance risks, and poor customer experience.

The insurer partnered with Newgen to deploy ECM and BPM platforms, digitizing and centralizing content (including a 15TB data migration), adding AI-enabled capture, role-based access, advanced search, AML/API integrations and configurable workflows. The solution streamlined end-to-end processes, improved turnaround time and visibility, reduced costs and compliance risk, and delivered significant ROI across all eight branches.