Case Study: State Government achieves paperless, efficient administration with Newgen Software

One of the Fastest Growing States in India Goes Paperless and Fosters Efficient Administration

A fast-growing Indian state government facing manual, siloed operations across 31 departments, 24 districts and 20 state agencies engaged Newgen to realize its Digital India ambitions. The administration struggled with high error rates, long turnaround times, poor visibility, lack of standardization and limited information access, creating bottlenecks in correspondence, grievances, meetings and legal processes.

Newgen deployed its e-Gov Office suite (iBPMS + ECM) to automate e-files and correspondence, RTI/grievance handling, knowledge management, committee/meeting scheduling, circulars and court-case tracking, with centralized repositories, workflow-driven approvals, alerts and mobile access. The result was a paperless, transparent administration with faster processing, 360-degree visibility, improved collaboration and empowered officials able to access, track and act on information anytime, anywhere.