Case Study: Leading Life Insurer in India achieves automated underwriting and faster policy issuance with Newgen Software

A Leading Life Insurer in India Automates its Underwriting Process with Newgen

A leading Indian life insurer (founded in 2001) offering life, health, pension and savings products faced rising maintenance costs, fragmented legacy applications, manual, error-prone underwriting and paper-based POS processes that slowed decision-making and policy issuance while creating compliance risk.

The insurer implemented Newgen’s low-code New Business & Underwriting platform, using AI/ML, a centralized BRMS, an intelligent underwriting engine, a unified QC interface and real-time dashboards to automate end-to-end policy issuance. The solution enabled straight-through processing for standard cases, reduced QC from seven screens to one, improved risk assessment accuracy and data consistency, and delivered faster decisions, higher productivity and greater regulatory agility.