Case Study: U.S. Based Commercial Bank achieves unified, automated commercial and small-business lending and online account opening with Newgen Software

U.S. Based Bank Automates Online Account Opening, Commercial & Small Business Lending on a Single Unified Platform

A U.S. bank with more than 100 years of history faced fragmented systems and mixed manual/automated processes that produced inconsistent customer experiences, slow loan turnaround, data re-keying and operational inefficiencies across commercial, small business and online account opening channels. These silos increased error and fraud risk, tied up staff in routine tasks, and prevented the bank from delivering the faster, omni‑channel services its customers expected.

The bank implemented Newgen’s unified BPM-based platform to automate commercial and small business lending and online account opening, integrating with its core system and 15 third‑party services (credit bureaus, appraisals, KYC/IDV, e‑signatures, etc.). The solution enabled no‑touch/low‑touch/high‑touch underwriting, omnichannel application workflows, automated risk scoring and seamless loan disbursement into newly opened accounts—cutting disbursement TAT from 4–5 days to 2–3 days (or instantaneous for auto‑approved cases), reducing errors, improving compliance and significantly enhancing operational efficiency and customer satisfaction.