Case Study: Filipino Life Insurer Achieves Streamlined Operations & Faster Onboarding with Newgen Software

A Philippines-based Life Insurer Streamlines Critical Business Processes with Newgen

The customer is the Philippines’ first and only ISO-certified life insurer, operating 34 branches and a leading provider of group insurance and healthcare programs with the country’s largest network of affiliated physicians and hospitals. It faced slow, error-prone paper-based processes, decentralized systems, poor data integration and Excel-driven calculations that increased errors, delayed turnaround times and weakened auditability and control.

Newgen deployed Policy Issuance & Underwriting and Distribution Management solutions—mobile/web apps, workflow automation, centralized BPM, billing and TPA handling—that automated onboarding, quoting, policy issuance and distribution while delivering real-time reporting and multi-channel access. The insurer launched three group products, reduced operational costs, shortened turnaround times, improved customer experience and compliance visibility, and achieved more proactive communications and higher ROI.