Case Study: Global 500 FMCG Company achieves streamlined SSC operations and massive cost savings with Newgen Software

Streamlining SSC Operations for Multiple Processes

A Fortune Global 500 FMCG company with a large portfolio of beverages, food, healthcare and home‑care products had established a Shared Service Center (SSC) in India to serve multiple countries and optimize resources. Its finance and compliance processes were complex, manual, costly, error‑prone and slow, so the company sought an automated, country‑specific solution that could operate across multiple geographies.

Newgen’s BPM platform centralized and automated Accounts Payable/Receivable, vendor and freight billing, POPR and SOXA compliance across Australia, Indonesia and Malaysia, integrating with multiple ERPs and requiring minimal language‑specific change management; the approach was later replicated in China, New Zealand and Egypt. The SSC model delivered substantial cost savings by leveraging skilled low‑cost resources in India, while improving transaction security, reducing cycle times, enhancing vendor relationships and collections, and enabling real‑time scalability and stronger monitoring and compliance.