Case Study: Intellectual Property Law Firm achieves streamlined case management and timely billing with Newgen Software

Case Management Implementation helps IP Law pioneer ensure timely service

This Intellectual Property law firm, founded in 1827 and regarded as an IP pioneer in India, serves over 8,000 clients across 70+ countries. Growing business exposed limitations in a legacy desktop platform and fragmented systems: documents were unstructured, case assignment and tracking were manual, client communications were hard to manage, and billing slippage risked revenue leakage and poor utilization of resources.

Newgen implemented an integrated Legal Case Management solution (built on BPM and DMS) to automate case creation, task assignment, email capture, invoice generation and follow‑up, and document/template management. The result was faster, more transparent case handling with real-time access to documents, timely billing and improved cash flow, better workload balancing and visibility via dashboards and MIS, and reduced manual errors across the firm.