Case Study: Middle East Motor Insurance Provider achieves faster claims settlement with Newgen Software

Middle East Insurer Automates Motor Claims Process for Faster Settlement

Motor Insurance Providing Company, one of the largest motor insurers in the Middle East, was struggling with a paper-heavy, manual claims process across multiple countries, which increased turnaround time, created collaboration gaps, and made it harder to meet varying regulations. It partnered with Newgen Software to modernize motor claims settlement and improve operational efficiency.

Newgen Software implemented its claims processing solution on iBPS with ECM to digitize documents, streamline end-to-end claims handling, and integrate with third-party systems for estimates and salvage management. The result was a standardized, paperless claims process across four countries, faster settlement through a mobile surveyor app, reduced errors and operating costs, and improved customer communication and productivity.