CASESTUDIES.COM

Vodafone reduced ticket volume from 15k employees by 70% with Zendesk Support

Vodafone

David Bedelis

Learning Technologies Specialist

Vodafone Portugal is Improving the Customer Experience with Unified and Easy-to-Use Online Channels

Vodafone - Customer Case Study

Vodafone

Andrew Hyde

Estate Scheduling Manager

Vodafone - Customer Case Study

Vodafone

James Barton

Head of Online Innovation, Vodafone Australia

Vodafone better connects with customers by improving data usage via Adobe Experience League

Vodafone

Will Harmer

Global Product Owner, Digital Marketing

Vodafone - Customer Case Study

Vodafone

Easwaren Siva

General Manager for Technology, Strategy and Product, Vodafone.

Vodafone - Customer Case Study

Vodafone

Stefano Harak

Online Senior Product Manager

Improving Speed of Service Yields Big Results for Vodafone D2 GmbH

Vodafone

Thomas Henkel

Department Head, Contact Center Operations, Vodafone

Mobile Service Provider Increases Success With Customer Segmentation

Vodafone

Velanas Theodoros

Call Centre Supervisor, Vodafone Greece

Leveraging cloud technology to achieve agility and improve customer satisfaction

Vodafone

Jarrod Creagh

Head of Workforce Optimization and Care Platforms

Vodafone synchronises global sales operations, aligns global customer experiences with Advisory Services

Vodafone

Christian Tchatchouang

Head of SELL Domain Delivery

Vodafone rebuilds Australian brand placing customer at the center

Vodafone

Bill Morrow

Cheif Executive Officer

Vodafone Business opens new digital opportunities for more businesses with Salesforce

Vodafone

Kerry Small

Global Commercial and Operations Director

Giving a Global Brand Maximum Agility

Review Readers 40% More Likely To Start The Checkout Process At 3 Mobile Australia

Vodafone rebuilds Australian brand placing customer at the center

Vodafone

Bill Morrow

Cheif Executive Officer

Leading mobile carrier Vodafone delivers a bestin-class self-service IT experience to its 150,000 worldwide employees

Vodafone

Karine Brunet

Head of IS Transformation and Shared Services

Vodafone Improves Customer Experience through Proactive Communication

Vodafone

Hani Sasani

Senior Programme Manager

Vodafone NZ Drives Digital Transformation Through Remarkable Simplicity

Vodafone

Ruan Coetzee

RAN Analytics and Automation Lead

A Unified Service Solution Helps Deliver a Superior Customer Experience

Vodafone Reduces Service Response Time by 66% and Improves Overall Quality of Customer Service Using Denodo Data Virtualization

Vodafone Streamlines Application Onboarding and Digital Sales

Vodafone

Jeni Mundy

Group Enterprise Product Management Director

Vodafone UK Improved Efficiency of Multi-Million Pound Marketing Budget by 10% With Dataxu’s Market Pulse Tech

Vodafone

David Still

Head of Brand Strategy, Insight and Operations, Vodafone UK

Vodafone ARCHIBUS Web Central and Dashboards Support Billion Dollar Savings Initiative

Vodafone Leverages Economies of Scale and Scope Across Its Global Trading Network

Vodafone

Detlef Schultz

Group Supply Chain Management Director and Chief Executive Officer

Optimizing Customer Service Using Esker DeliveryWare

Vodafone

Michael Gössmann

Project Manager, Vodafone

Total Compensation Management on a Global Scale

Vodafone

Bernd Flossbach

Head of Group Reward Operations & Policies

Proactive Monitoring Elevates Customer Experience CUSTOMER SUCCESS STORY | VODAFONE NZ “If you are serious about customer experience, if you’re serious about proactive monitoring, then these are the right solutions for you.” —Phillip Moore, Operations and

Vodafone

Phillip Moore

Operations and OSS Manager

How QBox (Now Cyara) Improved TOBi across 15 Markets

Vodafone

Leonid Mishkind

Principal Manager AI Platforms

End-to-End Service Intelligence Provides Vodafone With Actionable Insights

Vodafone

Andre Casper

Solution Owner, Operational Analytics

Vodafone & Adverity Transforming campaign data reporting and reducing wasted time

Vodafone

Emiliano Bozzi

Digital Marketing & Performance Data Analyst

Vodafone - Customer Case Study

How Vodafone was able to have a successful go-live with support from SAP Mission Control Center

Vodafone

Barry Dewey

Principle Manager Release, Deployment and Landscape

Driving business transformation and innovation with SAP Signavio Suite

Vodafone

Holger Grewe

Head of Corporate Transformation

Going mobile Engaging employees in over 25 countries

Vodafone

Erica Lockhart

Chief of Staff

Enabling usage-based insurance policies with real-time vehicle telemetry data

Vodafone

Paolo Giuseppetti

Head of Innovation

Transforming telecom with data-driven efficiency

Vodafone

Kapil Singhal

Vice President Data and Analytics

How One Telecommunications Company Achieved Significant Cost Efficiencies by Transforming Its Back-Office and Support Operations

Vodafone

Holger Grewe

Head of Corporate Transformation

Vodafone - Customer Case Study

Vodafone

Shane Gaffney

Director of OSS

Vodafone speeds information with Accenture Performance improves by more than 40%

Vodafone’s HR And Finance Information Flows Faster With New Database Solution

Groundbreaking business transformation using innovative SAP technology delivered

Vodafone Italy delivers superior customer satisfaction and operational efficiency with help from Accenture and Alcatel-Lucent’s

Vodafone and Accenture create one enterprise operations platform for global success

Vodafone

Albert Hitchcock

Chief Information Officer

Enhancing Enterprise Mobility

Vodafone - Customer Case Study

A single technology platform for global supply chain excellence

Achieving high velocity performance and value with Accenture and Oracle

Vodafone

Niall O'Sullivan

Global Finance Operations Director

Vodafone - Customer Case Study

Vodafone

Peter Doveren

Director Customer Management

Vodafone - Customer Case Study

Vodafone

Rien Mustert

Marketing Manager Corporate

Vodafone - Customer Case Study

Vodafone

Kyle Whitehill

Director, Enterprise Business Unit

Vodafone - Customer Case Study

Vodafone

Vince Rawle

Operational Improvement Manager

Vodafone delivering seamless customer experience with Oracle Service Cloud

Vodafone

Mike Hales

Digital Service Manager

Vodafone - Customer Case Study

Vodafone

Veronica Brejan

Senior Manager Talent, Capability, and Culture

Google-Ly Approved And Over-Achieving By 200%

Driving Awareness By 15% Proving It's Not Just What You Know But Who You Know

Creating India's Most Tagged Photo Ever, Leaving The Other Sponsors Stumped

Vodafone "SAVES" Customers with Jacada

Vodafone

Steve Jhonson

Chief Architect

Mobile service provider creates personalized app experiences to build engagement and loyalty among diverse customer segments

Vodafone

Brian Coris

Head of Digital

Vodafone - Customer Case Study

Vodafone

Prachi Prasad

Learning & Development Lead

Vodafone Orders Up Process Mining to Make Procurement More Efficient

Vodafone

Israel Exposito

Vodafone

Vodafone - Customer Case Study

Vodafone

Stefan Delater

Global Process Owner P2P

Vodafone - Customer Case Study

Cloud-based service brings innovation-driven economic development and efficiency to smaller cities

Vodafone

Antonio Fernández

Regional Andalusia Director

Redesigning conversational assistant to improve performance

Vodafone - Customer Case Study

Vodafone

Christoph Hauser

Identity and Group Manager for Brand Communications

Vodafone Collects In-the-Moment Insight on New Year’s Eve

Vodafone - Customer Case Study

Telecommunications organisation sees 450% increase in CTW applicants through hub, equivalent to £3M salary increase across business

Vodafone - Customer Case Study

Vodafone

Pete Marsh

Head Of Retail Operations

Vodafone - Customer Case Study

Vodafone Creates Compelling eLearning Modules with GoAnimate

Vodafone

Nora Salamon-Toth

Learning developer

Vodafone Transforms Dry System Trainings into Fun & Interactive Learning Modules

Vodafone builds retail teams in half the time with HireVue

Vodafone

Ali Ross-Grant

Senior Resourcing Manager

“Being a Super” by Leveraging Consumer Neuroscience

Vodafone - Customer Case Study

Vodafone Driving Down Costs, Eliminating Over-provisioning, and Delivering Savings to the Bottom Line with RF Code

Vodafone

Rannel de Cock

Technical Manager BIM

Vodafone Qatar uses premium retail solution NTS Retail

Vodafone

Khalid Tantawi

Channel Operations Lead

Vodafone Egypt uses NTS Retail to manage and monitor store processes

Vodafone

Mohamed ElHosieny

Senior IT Project Manager

Vodafone - Customer Case Study

Vodafone

Mark Ritzmann

Head of mCommerce

Vodafone reduced ticket volume from 15k employees by 70% with Zendesk Support

Vodafone

David Bedelis

Learning Technologies Specialist

Vodafone - Customer Case Study

Using WhereScape RED to generate Data Vault 2.0 models for their Teradata data warehouse

Vodafone

Jos Driessen

Former Manager, BICC Strategy & Architecture

Vodafone - Customer Case Study

Vodafone

Elly I’Anson

Brand Identity Manager

Vodafone - Customer Case Study

Vodafone New Zealand Reduces Average Call Handling Time, Delivers Seamless Customer Experience, and Supports Rapid Business Growth

Vodafone

Mike Hales

Digital Service Manager

Vodafone - Customer Case Study

Vodafone Germany Excelling in B2B Order Management

Vodafone

Jens Fudickar

Head of Enterprise BPM Competence

Vodafone Transforming to always-on customer engagement

Vodafone

Simon Esland

Group Head of Marketing Technology & Commercial Capabilities

Vodafone’s Digital Transformation An end-to-end global order automation solution

Vodafone

Buddhika Hanwella

Automation Lead

Vodafone Spain personalizes engagement in a competitive market

Vodafone

Ivan Lastra

Marketing, Commercial and Analytics Manager

Vodafone UK Always-on marketing improves customer retention

Vodafone

Russel Welton

Vodafone

Vodafone UK Radical simplification and automation

Vodafone

Andy Ryan

Head of Digital Operations & Automation

Vodafone - Customer Case Study

Vodafone

Sabih Rozales

Principal Manager

Lexmark MFPs help Vodafone Retail cut in-store print costs by 25% and boost sales through local marketing initiatives

Vodafone

David Hemmings

Retail Systems Manager

Internal Communications Innovations Score Proven Results At Leading Telco

Vodafone

Annette Culpan

Internal Communications Manager

Vodafone Facilities Management more flexible on the cloud

Vodafone

Luís Ameixa

Infrastructure Engineer

Vodafone transforms its customer care strategy with digital assistant built on Azure Cognitive Services

Vodafone

Paul Jacobs

Group Head of Operations Transformation

Vodafone chooses Microsoft security and compliance capabilities for its cloud transformation

Vodafone

James Elders-Rickard

Security Architect

Vodafone - Customer Case Study

Vodafone

Siddharth Banerjee

EVP – Brand Communications & Insights

Vodafone - Customer Case Study

Vodafone

Anne Stilling

Consumer Marketing Manager

Vodafone Facilities Management more flexible on the cloud

Vodafone

Luís Ameixa

Infrastructure Engineer

Vodafone Prepares for Cloud with Red Hat Jboss Fuse

Vodafone

Bruno Meseguer

Development Architect

Vodafone - Customer Case Study

Vodafone

Steffen Krippner

Project Management and Software Engineering Service Support Systems

Vodafone Hutchison explores small cell solutions

Vodafone Egypt leads the way in offering a better charging solution for customers

Vodafone

Tony Dolton

CTO

Vodafone Spain collaborates with competitors to launch superior services that span all networks, operators and devices

Vodafone

Phillip Carter

Head of Smart Communication Technologies

Ericsson’s Managed Services offering delivers enhanced performance of Vodafone Netherlands’ network

Vodafone

Rene Herlaar

Head of Enabling Platforms

Vodafone Netherlands chooses Automatic Data Retention Solution from Ericsson

Vodafone

Ger Coolen

CTO

Vodafone Iceland, partners with Ericsson to deliver IPTV services to the Icelandic market

Vodafone

Björn Viglundsson

Chief Marketing Officer

Ericsson enables Vodafone Germany to successfully deliver traffic updates for real-time service

Vodafone

Peter Finke

Senior Project Manager

Vodafone - Customer Case Study

Vodafone

Elaine Kelly

Retail Channel Marketing Manager

Vodafone Shortens Application Access Provisioning by 90%, Integrates Applications 50% Faster, and Cuts Operating Costs by 15%

Vodafone

Nick Tuffs

Principal Delivery Manager, Vodafone Technology Security

Vodafone Fiji speeds decision-making with Oracle Cloud

Vodafone

Ronald Prasad

CCO

Vodafone Portugal upgrades customer service with Oracle

Vodafone

Sérgio Gaio

Service Delivery and Technical Support Manager

Vodafone Business Bets Big on the Internet of Things

Vodafone

Erik Brenneis

Internet of Things Director

Vodafone uses Oracle Cloud to help fast-track its telecom reinvention

Vodafone

Scott Petty

Chief Digital and Information Officer

Vodafone Revolutionizes Retail Service With Mindset Shift

Vodafone - Customer Case Study

Booka Shade Sync Up With The Audience To Create An Interactive Show For 500 People

Vodafone - Customer Case Study

Creating The World’s First Multi-Sensory Fireworks Display

Vodafone - Customer Case Study

Empowering Vodafone to Captivate a New, Younger Audience

Innovative customer interaction management solution

Vodafone - Customer Case Study

Vodafone

Manlio Costantini

Director of Customer Operations and Online Services

Vodafone - Customer Case Study

Vodafone

Christopher Pearce

Search And Affiliate Partnership Lead

Vodafone Views Customer Journeys through a Single Pane of Glass with AppDynamics

Vodafone

Kamalesh Patel

Senior IT Service Manager

Vodafone Italia gains observability across the cloud with Cisco AppDynamics

Vodafone

Roberto Meo

Head of IT Operations Italy

Vodafone uses Twitter Video to scale its sponsorship of Capital’s Summertime Ball

Vodafone

Dan Underwood

Head of Sponsorships and Partnerships

VOXI goes live with Twitter, generating excitement around its brand launch

Vodafone

Christina Marshall

Senior Digital Media Lead

Vodafone promotes its connection to the Summertime Ball and attracts young fans

Vodafone

Dan Underwood

Head of Sponsorships and Partnerships

VodafoneUK engages sports fans on transfer deadline day with Twitter Amplify

Vodafone

Alex Jackson

Social Media Manager

Vodafone India boosts consumer engagement through cricket & a brand mascot emoji

Vodafone

Siddharth Banerjee

EVP – Brand Communications & Insights

Vodafone - Customer Case Study

Vodafone

Janneke Fischer

Consumer indirect sales post paid

Vodafone - Customer Case Study

Vodafone

Alexander Gottschlich

Global Programme Manager

Vodafone - Customer Case Study

Vodafone Engages Its Employees in 25 Countries Using Socialchorus

Vodafone

Erica Lockhart

Chief of Staff and Communications

Vodafone - Customer Case Study

Simplified user lifecycle management for a private, hybrid cloud- based Skype for Business service

Vodafone expanding and improving its network capabilities and reach

Vodafone

Rajneesh Asthana

IT Planning and Delivery

Vodafone UK Ltd Eliminates Forensic Processing Backlogs and Saves on Legal Costs with Nuix Investigation Tools

Vodafone

Nigel Jeffries

Former High Tech Crime Unit Detectives

Vodafone - Customer Case Study

Vodafone Group Research and Development Accelerates Development of Prototype Onboard Road-Usage Charging System

Vodafone

Christian Birle

Senior Line Manager Traffic Telematics

Vodafone - Customer Case Study

Data Innovation and Network Experience Optimization

Vodafone

Arash Ashouriha

Chief Network Officer

Vodafone - Customer Case Study

Supporting enterprise agile transformation to drive value and innovation

Vodafone

Jon Davies

Head of Digital

Developing the first chatbot in UK telecoms to offer a complete ecommerce transaction to transform Vodafone’s customer experience

Vodafone

Jon Davies

Head of Digital

Supporting enterprise agile transformation to drive value and innovation

Vodafone

Jon Davies

Head of Digital

Vodafone - Customer Case Study

Vodafone Germany Expands Revenue Management and Billing Relationship with Netcracker to Improve Customer Experience

Vodafone

Frederic Vanoosthuyze

Chief Information Officer

Vodafone Selects NEC/Netcracker for Domain Orchestration

Vodafone

Fran Heeran

Head of Network Virtualization, SDN and NFV

The Future of Location-Driven Mobile Big Data Vodafone Analytics

Vodafone

David Fierro

Big Data Tech Lead

How Vodafone creates Insights from Mobile Data

Vodafone

Raffaele Gricinella

Strategic B2B Marketing Director

Vodafone - Customer Case Study

Becoming the leading voice in new business technology

Making it easier for large enterprises to adopt cutting-edge technology

Proving the strategic value of an overlooked partner

Telecom Giant Vodafone Successfully Scales Personalized Campaigns to Double Conversions

Vodafone

Aditi Mohanty

Manager Digital

User-Driven Engagement at its Best How Vodafone Uses CleverTap to Accelerate Retention and Revenue

Vodafone

Aditi Mohanty

Manager Digital

Vodafone - Customer Case Study

Usabilla helped Vodafone to significantly improve NPS in less than a year

Vodafone

Pieter Honig

Digital Business Analyst

Vodafone - Customer Case Study

Vodafone

Asma Aidi

Head of Customer Demand & Services

Vodafone - Customer Case Study

Vodafone

Ronald Prasad

CCO

Building Great Customer Experience WIth A Catalog-Driven Approach

Vodafone

Jens Oppler

Business Architect

Vodafone drives awareness across-channel using dynamic data-driven video ads

Vodafone exceeds all marketing expectations with highly personalised, dynamic video ads

Vodafone

Paul Carton

Head of Digital

Vodafone Turkey Reduces Maintenance and Repair Costs with CA Technologies Solutions for Service-Oriented Architecture

Vodafone

Türker Aslan

Middleware Infrastructure Expert

Vodafone - Customer Case Study

How We Increased Tablet Conversion By 62%

Vodafone - Customer Case Study

Fault management with Bonita 40% of cases are now resolved digitally

Vodafone

César Valencia

Business Analyst

Vodafone - Customer Case Study

At Vodafone, connected sales planning success has other departments calling

Vodafone

Kerry Small

Commercial and Operations Director

Vodafone drives digital transformation using ServiceNow

Vodafone

Chris Holmes

Head of Digital Experience

Vodafone - Customer Case Study

Vodafone

Christina Marshall

Senior Digital Media Lead

Vodafone - Customer Case Study

Building awareness, creating consideration and increasing uptake of Vodafone home broadband

Vodafone - Customer Case Study

Vodafone

Sarah Spooner

Head of Legal

Vodafone - Customer Case Study

Vodafone

Sarah O'Dwyer

Global Content Services

Vodafone - Customer Case Study

Vodafone

Auður Karítas Þórhallsdóttir

Web Manager

Vodafone - Customer Success Story

Vodafone CHRO Ronald Schellekens on discovering a more emotional workplace

Vodafone

Ronald Schellekens

CHRO

Vodafone - Customer Case Study

Vodafone Rapidly Deploys Broadband Connectivity for Flooding Relief

Vodafone

Csaba Almási

Transmission Senior Manager

Vodafone - Customer Case Study

Vodafone New Zealand Creating an engaging digital customer experience

Vodafone

Luke Longney

Digital Channels & Design Lead

How Vodafone Uses Seenit to Bring Together the Voices of Their Employees From Over 25 Markets Globally

Vodafone

Laura Turkington

Global Innovation Senior Manager

Vodafone - Customer Case Study

Kameleon helped Vodafone use the iPhone 8/X launch to build a stronger social brand presence

Jazzbones team up with Vodafone and Parent Zone to create digital storybooks for children across Europe

Vodafone Utilizes Forum Sentry for Two-Factor Single Sign-On

Vodafone - Customer Case Study

Vodafone

Thomas Herbert

Project Manager

Vodafone - Customer Case Study

How the creation of a one-stop-shop portal engaged and excited Vodafone Partners

Generating engagement across Vodafone’s SocialOnDemand platform

Vodafone - Customer Case Study

How we helped a telecoms giant join the human race

Vodafone

Ria Ingleby

UK Wellbeing Manager

Vodafone - Customer Case Study

Vodafone disrupts the small & medium business market with its WiFi for business solution

Vodafone transforms Covent Garden with interactive digital signage

#30yearsVodafone EventBeat headlines Newbury News

Fuzzy Matching Software Helps Global Telecommunications Company

Vodafone

B Flynn

Sales Reporting Analyst

Vodafone - Customer Case Study

Using Technology for Rural Upliftment & Women Empowerment

Vodafone dials up developer innovation and customer capability with Slack

Vodafone

Paul Whyte

Head of Systems Engineering

Vodafone - Customer Case Study

Vodafone

Haaziq Buksh

Specialist Digital Services

Vodafone - Customer Case Study

Vodafone

Michal Schindler

Direct Marketing Comms & Branded Entertainment Manager, Editor in Chief

Vodafone - Customer Case Study

Vodafone Germany continues to brisk pace in the competitive online market using OpenText

Vodafone

Thomas Pollinger

Senior Product Manager

Voltage Database Activity Monitoring drastically slashes archive retrieval time while cutting TCO by 50%

Vodafone

Basak Gencer

Cyber Security Senior Manager

Vodafone Qatar advances testing for application development process with ALM on SaaS

Vodafone

Shinu Thulaseedharan

Senior Test and Quality Manager

Operations Bridge instrumental in next-generation IT operations management, delivering 70% alarm reduction

Vodafone

Mohammed Shata

ITOM Solutions Architect

A Fleet Tracking System Using GPS to Aid Logistics Planning

Vodafone - Customer Case Study

Vodafone

Nic Thompson

Supply Chain

Vodafone - Customer Case Study

Vodafone Boosting Agility, Transparency and Scalability with Camunda

Vodafone

Michael Völler

Head of Project and Demand Management

Vodafone - Customer Case Study

Vodafone Group Plc transforms customer service delivery, achieving major improvements to a range of CX and operational KPIs

Vodafone

George De Visser

Director Customer Care

VodafoneZiggo Boosts Key KPIs, Reducing Cost to Serve

Vodafone

George De Visser

Director Customer Care

Vodafone Portugal boosts core customer service and operational KPIs including First Contact Resolution rate and Net Promoter Score

Vodafone

Paresh Modi

Head of Innovation

Vodafone - Drive Safe

Vodafone - Working at Height

Vodafone - Customer Case Study

Internal Communications Innovations Score Proven Results at Leading Telco

Vodafone

Annette Culpan

Internal Communications Manager

Vodafone accelerates eGift delivery through WeGift Drive

Vodafone

Adam Clisby

Affiliate Marketing Specialist

Vodafone - Customer Case Study

How One Telecommunications Leader Stream-Enabled Over 4,000 Corporate Meeting Rooms with the Qumu Enterprise Video Solution

Vodafone

Andy Marczak

Senior Webcasting Specialist

Vodafone - Customer Case Study

Vodafone PLC Streamlines Report Production and Reduces Risk with CDM

Vodafone

Malcolm Finn

Finance Director

Outbrain is 2X More Profitable than Display and Other Native Channels

Vodafone

Alberto García

Director Of Performance

Vodafone Sees Incremental Sales at a Lower Cost With Taboola

Vodafone

Esra Suzme

Head of Brand & Marketing Strategy

Vodafone Turkey Drives 16% Lower CPA with Target CPA, Taboola’s Newest SmartBid Solution

Vodafone

Bengin Göçmen

Digital Marketing Senior Manager

Vodafone Turkey Drives 39% Increase in Leads with Taboola Multi-format Campaign

Vodafone

Seçil Demiralp

Head of Brand & Marketing Strategy

Planit Beats Vodafone’s B2B Campaign Targets by Over 250% with Taboola

Vodafone

Bengin Göçmen

Digital Marketing Senior Manager

How a leading technology communications company transformed campaign data reporting and reduced wasted time by 75%

Vodafone

Emiliano Bozzi

Digital Marketing & Performance Data Analyst

Vodafone transforms data integration, reducing manual efforts by 75%

Vodafone

Emiliano Bozzi

Digital Marketing & Performance Data Analyst

How Vodafone is Using MHC Studio and MHC EngageCX to Improve Customer Experience

Vodafone - Customer Case Study

Vodafone

Andre Malkowsky

Senior Manager

Using RCS to improve marketing engagement rates

Vodafone PLC Streamlines Report Production and Reduces Risk with CDM

Vodafone

Malcolm Finn

Finance Director

Why Space and Occupancy Were Key to Vodafone's £1B Cost Savings Initiative

Vodafone better connects with customers by improving data usage via Adobe Experience League

Vodafone

Prachi Prasad

Learning & Development Lead

How Vodafone built one of Europe’s biggest design systems

Vodafone

Daniel Fontaneda Bonilla

Product Designer

Vodafone - Customer Case Study

How Localistico helped Vodafone grow their digital presence and increase their online searches by 50%

Vodafone

Paula Gallego

Retail & Trade Marketing Expert

Vodafone’s Digital-First Onboarding is Wowing New Starters, Line Managers & Senior Leaders

Vodafone

Ellie Oretti

Learning & Development

Recognizing and Rewarding Employee Performance Across the Globe with SAP® SuccessFactors® Compensation

Vodafone

Rakshita Sahai

Product Owner – Rewards and Recognition

Accelerating the Pace of Innovation with End-to-End Processes and Intelligent Technologies

Vodafone

Holger Grewe

Group Head of Corporate Transformation

Vodafone Sets New Benchmark on Its Intelligent Enterprise Journey with SAP S/4HANA Migration and Strategic Business Model

Vodafone

Holger Grewe

Group Head of Corporate Transformation

Standardizing 85% of core business processes across 24 countries

Vodafone

Holger Grewe

Group Head of Corporate Transformation

Vodafone - Customer Case Study

Vodafone

Tania Parangi

NPS Evolution Manager

Transforming ways of working to deliver always-on marketing for Vodafone Group

Vodafone - Customer Case Study

How did Infinity connect 17,000 of Vodafone’s sales calls to the affiliate partner responsible

Vodafone

Cai Mullins

Head of Affiliates and Partnerships

Vodafone - Customer Case Study

Vodafone

Mirna Gelleni

Senior Workplace Strategist

Vodafone - Customer Case Study

How Vodafone Italy Raised Conversions +42% by Developing Creative in a Radically New Way

Vodafone

Andrea Duilio

Consumer Digital Director

Vodafone Improves Customer Experience with Ingram Micro’s Help

Vodafone

Gareth Williams

Head of Logistics

How Vodafone Designed an Internet-of-Things (IoT) Strategy Around Customer Needs

How Vodafone UK's Pay-As-You-Go (PAYG) business enhanced digital customer experience, maximised revenue and eliminated fraud

Vodafone

Steve James

Product Owner

Vodafone Turkey Uses Skai’s™ Budget Navigator To Stay Agile During Volatile Market Conditions

Vodafone

Esra Suzme

Head of Brand & Marketing Strategy

Vodafone Turkey Improves Performance And Efficiency With Skai™ Search Budget Navigator On Top Of Smart Bidding

Vodafone

Esra Suzme

Head of Brand & Marketing Strategy

Vodafone - Customer Case study

Helping Vodafone increase online sales and customer retention

Vodafone

Joy Murphy

Global Propositions Manager

Vodafone Transforms Travel and Expense in 38 Countries In just Nine Months

Vodafone

Gary Allen

Global Program Manager for SAP Implementation Programs

Vodafone - Customer Case Study

Industrial and UX Design for a safety wearable

Vodafone - Customer Case Study

Augmenting internal teams to drive a core digital offering

Vodafone - Customer Case Study

Vodafone digitally transforms commercial contract management with SirionOne’s smarter contracting platform

Vodafone

Reinhard Plaza-Bartsch

Head of Digital Supply Chain & Operations

Vodafone Reduces Supplier Disputes by 80% With Full Lifecycle CLM

Shaping High Performance

A New Industrial Design Language for Smartphones and Tablets

Vodafone Packaging Design Guideline

Specialized Visual Content for Conversion

A New Tailored Approach for an Iconic Visual Campaign

Re-invented to Be an Interactive Piece at Home

Smart Analyzing, Smart Developing, Smart Results

Design That Turns on

Technology Rewarded Through Design

Creating amazing customer experience in the telecommunications industry

Delivering Multiple VOD Services for Vodafone New Zealand STB

Vodafone

David Redmore

Experience and Commercial Director

Vodafone Germany delivers digital convergence with Vindicia Connect

Vodafone

Ralf Hellebrand

Program Director, Technology

Vodafone - Customer Case Study

Vodafone

Stefano Harak

Online Senior Product Manager

Vodafone’s Risk Management Program Leaps Ahead with Riskonnect

Vodafone’s assessment centre turns brand ambassador

Vodafone

Margarita Echeverria

Global Head of Talent Assessment

Vodafone - Customer Case Study

How Vodafone use Monterosa / Interaction Cloud™ to engage customers throughout key calendar moments

Vodafone

Nick Gorgoglione

Head of Brand & Communications

Vodafone Adheres to PCI DSS and Protects Customer PII Saving Countless Hours

Vodafone

Gururaj Kannarpadi

General Manager

How Vodafone Smart Tech made a splash with their new digital campaign

Vodafone

Kelly Tate

Head of Consumer Insight

Vodafone employees achieve big productivity gains with Power Platform while maintaining high governance standards

Vodafone

Aleksandra Czyzewska

Principal Manager Collaboration Architecture & Solutions

Vodafone - Customer Case Study

How Pobuca is helping Vodafone to make the right decision at the right moment

Vodafone dials up higher quality leads and more sales with Quantcast’s cookieless solution

Vodafone

Francesca Grassi Mantelli

Head Of Digital Marketing

Playrcart drives conversions from rich media creatives to simplify the e-commerce journey for Vodafone

Vodafone

Richard Kanolik

Head of Programmatic

Vodafone - Customer Case Study

International multi-language custom live stream experience to celebrate NYE around the world, featuring fan videos stating their resolutions and goals for the upcoming year

How Vodafone successfully rolled out our custom digital marketing program

Vodafone

Mohsin Ghafoor

Global and Commercial Learning and Development

Vodafone Ireland drives customer focused obsession across its digital channels

Vodafone

Fran Jordan

Design & Content Chapter Lead

Vodafone - Customer Case Study

Vodafone

Brian Moore

Chapter Lead – Release and Optimization

Vodafone’s team have become more agile with Papirfly’s platform, and are now able to deliver higher-quality campaign materials on a global scale

Vodafone

Jona Gjini

Global Employer Brand Lead

Vodafone - Customer Case Study

How One Telecommunications Company Achieved Significant Cost Efficiencies by Transforming Its Back-Office and Support Operations

Vodafone

Holger Grewe

Head of Corporate Transformation

Vodafone Accelerating the Pace of Innovation with End-to-End Processes and Intelligent Technologies

Vodafone

Ignacio Garcia

Chief Information Officer Corporate Systems

Vodafone overcoming a powerful consumer brand in graduate recruitment

Vodafone Tests Interactive Consulting Experiences at Selected Stores With Multitouch Systems

Nail Down the Exact ROI of Your Channels

Vodafone - Customer Case Study

Vodafone Accelerate eGift Delivery With Runa

Vodafone

Adam Clisby

Affiliate Marketing Specialist

How Vodafone leverages Kubernetes to meet its digital strategy goals

Vodafone

Tom Kivlin

Principal Cloud Orchestration Architect

Vodafone - Customer Case Study

Taking driver monitoring to the edge

Vodafone’s learning and development transformation

Vodafone

Carl Clarke

Director Talent, Learning, Leadership, Skills & People Performance

Vodafone - Customer Case Study

Vodafone

Yaroslav Mykhalyuk

Head of IT Operations Department

Vodafone

Case Studies