B2B Case Studies: How Vodafone Uses Software & Services

Vodafone achieves a 70% reduction in employee ticket volume with Zendesk Support

Vodafone

David Bedelis

Learning Technologies Specialist

Vodafone Portugal achieves increased self-service adoption and reduced support costs with eGain

Vodafone boosts in-store close rates and scheduling efficiency with NICE Systems' IEX Workforce Management

Vodafone

Andrew Hyde

Estate Scheduling Manager

Vodafone Australia recovers lost online sales and achieves 1,700% ROI with Adobe Marketing Cloud

Vodafone

James Barton

Head of Online Innovation, Vodafone Australia

Vodafone Hutchison Australia achieves scalable, cost‑effective mobile TV—supporting up to 10,000 simultaneous live streams with Amazon Web Services (AWS)

Vodafone

Easwaren Siva

General Manager for Technology, Strategy and Product, Vodafone.

Vodafone D2 GmbH achieves faster service and lower costs with Genesys

Vodafone

Thomas Henkel

Department Head, Contact Center Operations, Vodafone

Vodafone Greece boosts customer satisfaction and productivity with Genesys Customer Experience Platform

Vodafone

Velanas Theodoros

Call Centre Supervisor, Vodafone Greece

Vodafone achieves a unified global sales pipeline and boosts account coverage to 77% with Salesforce Advisory Services

Vodafone

Christian Tchatchouang

Head of SELL Domain Delivery

Vodafone Hutchison Australia boosts checkout starts by 40% with Bazaarvoice Ratings & Reviews

Vodafone achieves 66% reduction in service response time and improved customer service with Denodo Technologies

Vodafone Italy achieves secure, PCI‑DSS‑compliant, scalable mobile top-up and 99.99% availability with Amazon Web Services

Vodafone

Stefano Harak

Online Senior Product Manager

Vodafone UK achieves 10% marketing efficiency improvement with DataXu’s Market Pulse

Vodafone

David Still

Head of Brand Strategy, Insight and Operations, Vodafone UK

A Unified Service Solution Helps Deliver a Superior Customer Experience

Vodafone achieves faster, more accurate space management and supports £1bn savings initiative with ARCHIBUS

Vodafone achieves global supply chain visibility and cost savings with e2open

Vodafone

Detlef Schultz

Group Supply Chain Management Director and Chief Executive Officer

Vodafone achieves automated processing of 14 million documents and faster, more reliable customer service with Esker DeliveryWare

Vodafone

Michael Gössmann

Project Manager, Vodafone

Vodafone achieves real-time actionable service insights and proactive issue resolution with Splunk IT Service Intelligence

Vodafone

Andre Casper

Solution Owner, Operational Analytics

Vodafone achieves faster incident resolution and improved customer satisfaction with xMatters

Vodafone

Hani Sasani

Senior Programme Manager

Vodafone Germany achieves 47% CAPEX & 68% OPEX reduction and improved corporate customer satisfaction with Comarch Next Generation Service Assurance (NGSA)

Vodafone

Shane Gaffney

Director of OSS

Vodafone improves customer management and cuts costs with Capgemini Consulting

Vodafone

Peter Doveren

Director Customer Management

Vodafone Netherlands launches Managed Service for BlackBerry with Capgemini Consulting

Vodafone

Rien Mustert

Marketing Manager Corporate

Vodafone achieves improved customer experience and £15 million in benefits with Capgemini

Vodafone

Kyle Whitehill

Director, Enterprise Business Unit

Vodafone achieves lower technology costs and real-time retail control with Capgemini

Vodafone

Vince Rawle

Operational Improvement Manager

Vodafone achieves seamless customer experience with Fusion5 and Oracle Service Cloud

Vodafone

Mike Hales

Digital Service Manager

Vodafone - Customer Case Study

Vodafone

Veronica Brejan

Senior Manager Talent, Capability, and Culture

Google-Ly Approved And Over-Achieving By 200%

Driving Awareness By 15% Proving It's Not Just What You Know But Who You Know

Creating India's Most Tagged Photo Ever, Leaving The Other Sponsors Stumped

Vodafone achieves high app adoption and personalized customer engagement with Adobe Analytics

Vodafone

Brian Coris

Head of Digital

Vodafone achieves personalized 24/7 customer support with Artificial Solutions' Teneo

Vodafone Spain achieves 90% reduction in smart‑city implementation costs with IBM cloud‑based smarter cities solution

Vodafone

Antonio Fernández

Regional Andalusia Director

Vodafone India gains 10 million subscribers with OgilvyOne Worldwide's Zoozoos campaign

Vodafone - Customer Case Study

Vodafone

Christoph Hauser

Identity and Group Manager for Brand Communications

Vodafone captures real-time event insight with Lumi

Vodafone - Customer Case Study

Vodafone achieves 450% increase in Cycle to Work uptake and £3M-equivalent employee savings with Reward Gateway

Vodafone - Customer Case Study

Vodafone

Pete Marsh

Head Of Retail Operations

Vodafone - Customer Case Study

Vodafone Creates Compelling eLearning Modules with GoAnimate

Vodafone

Nora Salamon-Toth

Learning developer

Vodafone achieves global agility and faster deployments with Tealium iQ (Tealium)

Vodafone improves ad effectiveness with Nielsen Consumer Neuroscience

Vodafone - Customer Case Study

Vodafone Driving Down Costs, Eliminating Over-provisioning, and Delivering Savings to the Bottom Line with RF Code

Vodafone

Rannel de Cock

Technical Manager BIM

Vodafone Qatar achieves fast, reliable POS and centralized logistics with NTS Retail's NTSwincash

Vodafone

Khalid Tantawi

Channel Operations Lead

Vodafone Egypt optimizes order quantities and centralizes store logistics with NTS Retail

Vodafone

Mohamed ElHosieny

Senior IT Project Manager

Vodafone achieves a fast, secure European NFC mobile wallet with Carta Worldwide's tokenization platform

Vodafone

Mark Ritzmann

Head of mCommerce

Vodafone reduces password reset tickets by 70% with Zendesk Support

Vodafone

David Bedelis

Learning Technologies Specialist

Vodafone - Customer Case Study

Vodafone Netherlands achieves 90% faster load times and rapid time-to-market with WhereScape RED

Vodafone

Jos Driessen

Former Manager, BICC Strategy & Architecture

Vodafone - Customer Case Study

Vodafone Germany reduces fulfilment effort by 51% and gains end-to-end B2B order visibility with Pegasystems' Pega

Vodafone

Jens Fudickar

Head of Enterprise BPM Competence

Vodafone achieves lower in-store print costs and higher sales with Lexmark MFPs

Vodafone

David Hemmings

Retail Systems Manager

Vodafone achieves higher staff engagement and message cut-through with SnapComms

Vodafone

Annette Culpan

Internal Communications Manager

Vodafone achieves higher incremental reach and dramatic cost savings with Facebook

Vodafone

Siddharth Banerjee

EVP – Brand Communications & Insights

Vodafone achieves flexible, cloud-based facilities management with Microsoft Azure

Vodafone

Luís Ameixa

Infrastructure Engineer

Vodafone Germany achieves increased awareness and purchase intent with Facebook

Vodafone

Anne Stilling

Consumer Marketing Manager

Vodafone achieves more flexible facilities management with NextBitt on Microsoft Azure

Vodafone

Luís Ameixa

Infrastructure Engineer

Vodafone achieves cloud-ready scalability with Red Hat JBoss Fuse

Vodafone

Bruno Meseguer

Development Architect

Vodafone achieves shorter testing cycles and improved test reliability with froglogic's Squish

Vodafone

Steffen Krippner

Project Management and Software Engineering Service Support Systems

Vodafone achieves multi-channel sales growth with CACI Limited

Vodafone achieves 80% faster campaign rollouts and reduced signage costs with Black Box Network Services' iCOMPEL digital signage

Vodafone

Elaine Kelly

Retail Channel Marketing Manager

Vodafone achieves clarity on small cell deployment with Ericsson

Vodafone Egypt leads the way in offering a better charging solution for customers

Vodafone

Tony Dolton

CTO

Vodafone Germany delivers real-time traffic updates with Ericsson

Vodafone

Phillip Carter

Head of Smart Communication Technologies

Vodafone achieves 14% energy savings with Ericsson Machine Learning MIMO Sleep Mode automation

Vodafone

Rene Herlaar

Head of Enabling Platforms

Vodafone Netherlands chooses Automatic Data Retention Solution from Ericsson

Vodafone

Ger Coolen

CTO

Vodafone Iceland, partners with Ericsson to deliver IPTV services to the Icelandic market

Vodafone

Björn Viglundsson

Chief Marketing Officer

Ericsson enables Vodafone Germany to successfully deliver traffic updates for real-time service

Vodafone

Peter Finke

Senior Project Manager

Vodafone reduces call handling time with Oracle Service Cloud

Vodafone

Mike Hales

Digital Service Manager

Vodafone achieves 90% faster application access provisioning, 50% faster integrations and 15% lower operating costs with Oracle

Vodafone

Nick Tuffs

Principal Delivery Manager, Vodafone Technology Security

Vodafone Australia achieves customer-centric brand recovery and real-time omnichannel service with Salesforce

Vodafone

Bill Morrow

Cheif Executive Officer

Vodafone boosts retail customer experience with TTEC

Vodafone - Customer Case Study

Booka Shade Sync Up With The Audience To Create An Interactive Show For 500 People

Vodafone - Customer Case Study

Creating The World’s First Multi-Sensory Fireworks Display

Vodafone - Customer Case Study

Empowering Vodafone to Captivate a New, Younger Audience

Vodafone achieves 80%+ automated SMS support and significant cost reductions with Expert.ai

Vodafone increases online conversions with Ve Global's email remarketing solution

Vodafone

Christopher Pearce

Search And Affiliate Partnership Lead

Vodafone achieves end-to-end customer journey visibility with AppDynamics

Vodafone

Kamalesh Patel

Senior IT Service Manager

Vodafone achieves stronger brand sentiment and event reach with Twitter Video

Vodafone

Dan Underwood

Head of Sponsorships and Partnerships

Vodafone (VOXI) drives launch buzz and broad reach with Twitter

Vodafone

Christina Marshall

Senior Digital Media Lead

Vodafone achieves 53.9% youth engagement and 6.1M impressions with Twitter

Vodafone

Dan Underwood

Head of Sponsorships and Partnerships

Vodafone achieves 46% higher employee participation with Kentico

Vodafone

Janneke Fischer

Consumer indirect sales post paid

Vodafone UK achieves massive reach and high engagement on Transfer Deadline Day with Twitter Amplify

Vodafone

Alex Jackson

Social Media Manager

Vodafone India achieves +250% engagement lift and 90M+ impressions with Twitter's Zoozoo emoji IPL campaign

Vodafone

Siddharth Banerjee

EVP – Brand Communications & Insights

Vodafone achieves unified global compensation and cuts salary review cycle from 3 months to 15 days with beqom

Vodafone

Bernd Flossbach

Head of Group Reward Operations & Policies

Vodafone achieves 85% perfect purchase orders, 11% cost savings and 20% faster time-to-market with Celonis Process Mining

Vodafone

Israel Exposito

Vodafone

Vodafone achieves real-time global project collaboration with Planview ProjectPlace

Vodafone

Alexander Gottschlich

Global Programme Manager

Vodafone - Customer Case Study

Vodafone achieves best-in-class self-service IT for 150,000 employees with BMC Software's MyIT

Vodafone

Karine Brunet

Head of IS Transformation and Shared Services

Vodafone - Customer Case Study

Vodafone Netherlands achieves simplified user lifecycle management for its private hybrid Skype for Business service with AudioCodes User Management Pack 365

Vodafone achieves 15x capacity and faster network rollouts with Google Cloud Platform

Vodafone

Rajneesh Asthana

IT Planning and Delivery

Vodafone achieves always-on, hyper-personalized customer engagement and 40% revenue growth with Pegasystems

Vodafone

Simon Esland

Group Head of Marketing Technology & Commercial Capabilities

Vodafone UK achieves zero forensic processing backlogs and reduced legal costs with Nuix Investigation Tools

Vodafone

Nigel Jeffries

Former High Tech Crime Unit Detectives

Vodafone - Customer Case Study

Vodafone achieves rapid prototype development and 100% vehicle-location accuracy with MathWorks Model-Based Design

Vodafone

Christian Birle

Senior Line Manager Traffic Telematics

Vodafone - Customer Case Study

Vodafone achieves 74% growth in data revenue with Openet Policy Manager

Vodafone

Arash Ashouriha

Chief Network Officer

Vodafone - Customer Case Study

Supporting enterprise agile transformation to drive value and innovation

Vodafone

Jon Davies

Head of Digital

Developing the first chatbot in UK telecoms to offer a complete ecommerce transaction to transform Vodafone’s customer experience

Vodafone

Jon Davies

Head of Digital

Supporting enterprise agile transformation to drive value and innovation

Vodafone

Jon Davies

Head of Digital

Vodafone improves telecom planning and forecasting with Kepion

Vodafone - Customer Case Study

Vodafone Germany achieves improved customer experience and scalable billing with Netcracker Revenue Management

Vodafone

Frederic Vanoosthuyze

Chief Information Officer

Vodafone achieves groupwide cloud transformation and faster service launches with NetCracker's Hybrid Operations Management

Vodafone

Fran Heeran

Head of Network Virtualization, SDN and NFV

Vodafone achieves scalable location-driven data monetization with CARTO

Vodafone

David Fierro

Big Data Tech Lead

Becoming the leading voice in new business technology

Making it easier for large enterprises to adopt cutting-edge technology

Proving the strategic value of an overlooked partner

Vodafone achieves 2x conversions with CleverTap

Vodafone

Aditi Mohanty

Manager Digital

Vodafone - Customer Case Study

Vodafone

Asma Aidi

Head of Customer Demand & Services

Vodafone - Customer Case Study

Vodafone Fiji achieves all-IP network transformation and new cloud services with Ribbon Communications

Vodafone

Ronald Prasad

CCO

Vodafone Turkey Reduces Maintenance and Repair Costs with CA Technologies Solutions for Service-Oriented Architecture

Vodafone

Türker Aslan

Middleware Infrastructure Expert

Vodafone - Customer Case Study

Vodafone Australia rebuilds brand and restores customer trust with Salesforce Marketing Cloud

Vodafone

Bill Morrow

Cheif Executive Officer

Vodafone - Customer Case Study

How We Increased Tablet Conversion By 62%

Vodafone - Customer Case Study

Vodafone achieves 40% digital self-resolution of faults with Bonitasoft

Vodafone

César Valencia

Business Analyst

Vodafone - Customer Case Study

Vodafone drives digital transformation using ServiceNow

Vodafone

Chris Holmes

Head of Digital Experience

Vodafone achieves incremental sales and smarter cross-channel optimization with Flashtalking

Vodafone

Christina Marshall

Senior Digital Media Lead

Vodafone - Customer Case Study

Building awareness, creating consideration and increasing uptake of Vodafone home broadband

Vodafone achieves streamlined property management with HighQ

Vodafone

Sarah Spooner

Head of Legal

Vodafone - Customer Case Study

Vodafone

Sarah O'Dwyer

Global Content Services

Vodafone - Customer Case Study

Vodafone

Auður Karítas Þórhallsdóttir

Web Manager

Vodafone - Customer Success Story

Vodafone achieves a more connected, emotional employee experience for 130,000 staff with Workplace from Meta

Vodafone

Ronald Schellekens

CHRO

Vodafone - Customer Case Study

Vodafone achieves rapid flood-relief broadband backup with Cambium Networks PTP 500

Vodafone

Csaba Almási

Transmission Senior Manager

Vodafone - Customer Case Study

Vodafone achieves record Ramadan reach with Wunderman Thompson

Vodafone - Customer Case Study

Vodafone New Zealand Creating an engaging digital customer experience

Vodafone

Luke Longney

Digital Channels & Design Lead

Vodafone engages its global workforce with Seenit

Vodafone

Laura Turkington

Global Innovation Senior Manager

Vodafone - Customer Case Study

Kameleon helped Vodafone use the iPhone 8/X launch to build a stronger social brand presence

Jazzbones team up with Vodafone and Parent Zone to create digital storybooks for children across Europe

Vodafone achieves secure two-factor SSO for Salesforce.com with Forum Sentry

Vodafone - Customer Case Study

Vodafone

Thomas Herbert

Project Manager

Vodafone - Customer Case Study

How the creation of a one-stop-shop portal engaged and excited Vodafone Partners

Generating engagement across Vodafone’s SocialOnDemand platform

Vodafone - Customer Case Study

How we helped a telecoms giant join the human race

Vodafone

Ria Ingleby

UK Wellbeing Manager

Vodafone - Customer Case Study

Vodafone boosts SMB market share with Fontech’s WiFi for Business solution

Vodafone drives event engagement and transforms Covent Garden with NowSignage interactive digital signage

Vodafone achieves maximum social media attention and visitor engagement at its 30th anniversary event with NowSignage

Vodafone achieves fast, accurate account matching and improved sales alignment with WinPure Clean & Match

Vodafone

B Flynn

Sales Reporting Analyst

Vodafone - Customer Case Study

Vodafone achieves rural upliftment and women empowerment with CropIn SmartFarm

Vodafone achieves rapid developer innovation and under-five-minute incident resolution with Slack

Vodafone

Paul Whyte

Head of Systems Engineering

Vodafone - Customer Case Study

Vodafone

Haaziq Buksh

Specialist Digital Services

Vodafone - Customer Case Study

Vodafone

Michal Schindler

Direct Marketing Comms & Branded Entertainment Manager, Editor in Chief

Vodafone - Customer Case Study

Vodafone Germany achieves rapid, cost‑saving web content delivery and faster site launches with OpenText Web Site Management

Vodafone

Thomas Pollinger

Senior Product Manager

A Fleet Tracking System Using GPS to Aid Logistics Planning

Vodafone - Customer Case Study

Vodafone achieves increased retention and revenue with CleverTap

Vodafone

Aditi Mohanty

Manager Digital

Vodafone - Customer Case Study

Vodafone

Nic Thompson

Supply Chain

Vodafone - Customer Case Study

Vodafone Australia achieves $3M in annual OPEX savings and 5% workforce efficiency with Genesys Engage

Vodafone

Jarrod Creagh

Head of Workforce Optimization and Care Platforms

Vodafone Fiji speeds decision-making with Oracle Cloud and Autonomous Database

Vodafone

Ronald Prasad

CCO

Vodafone achieves better customer experience with Hansen Technologies

Vodafone - Customer Case Study

Vodafone achieves greater agility, transparency and scalability with Camunda

Vodafone

Michael Völler

Head of Project and Demand Management

Vodafone - Customer Case Study

Vodafone achieves higher NPS and lower technician dispatch with TechSee Visual Assistance

Vodafone

George De Visser

Director Customer Care

VodafoneZiggo boosts FCR and cuts technician dispatches with TechSee

Vodafone

George De Visser

Director Customer Care

Vodafone Portugal reduces technician dispatches by 12% with TechSee Visual Support

Vodafone

Paresh Modi

Head of Innovation

Vodafone - Drive Safe

Vodafone - Working at Height

Vodafone - Customer Case Study

Vodafone achieves increased employee engagement and streamlined internal communications with Everbridge Engage

Vodafone

Annette Culpan

Internal Communications Manager

Vodafone accelerates eGift delivery with WeGift Drive

Vodafone

Adam Clisby

Affiliate Marketing Specialist

Vodafone achieves faster digital transformation with Alteryx

Vodafone

Ruan Coetzee

RAN Analytics and Automation Lead

Vodafone - Customer Case Study

Vodafone achieves 53% lower CPL and 175% higher CTR with Outbrain

Vodafone

Alberto García

Director Of Performance

Vodafone Turkey achieves a 42% reduction in cost per sale and 11% of display channel sales with Taboola

Vodafone

Esra Suzme

Head of Brand & Marketing Strategy

Vodafone achieves full Purchase-to-Pay transparency and improved efficiency with Celonis Process Mining

Vodafone

Stefan Delater

Global Process Owner P2P

Vodafone achieves 75% time savings in campaign data reporting with Adverity

Vodafone

Emiliano Bozzi

Digital Marketing & Performance Data Analyst

Vodafone achieves consistent, personalized customer communications with MHC Software's EngageCX

Vodafone - Customer Case Study

Vodafone

Andre Malkowsky

Senior Manager

Vodafone achieves up to 25x more responses with IMImobile RCS messaging

Vodafone achieves streamlined report production and reduced risk with insightsoftware's Certent Disclosure Management

Vodafone

Malcolm Finn

Finance Director

Vodafone achieves faster, more accurate space management and self-service moves with SpaceIQ (Archibus Web Central)

Vodafone Automotive achieves real-time, scalable usage-based insurance with Cloudera

Vodafone

Paolo Giuseppetti

Head of Innovation

Vodafone achieves rapid, scalable data-driven marketing and employee upskilling with Adobe Target

Vodafone

Prachi Prasad

Learning & Development Lead

Vodafone - Customer Case Study

Vodafone increases online searches by 50% with Localistico

Vodafone

Paula Gallego

Retail & Trade Marketing Expert

Vodafone achieves digital-first, personalized 90-day onboarding that delights new starters, line managers & senior leaders with Enboarder

Vodafone

Ellie Oretti

Learning & Development

Vodafone drives awareness across-channel using dynamic data-driven video ads

Vodafone exceeds all marketing expectations with highly personalised, dynamic video ads

Vodafone

Paul Carton

Head of Digital

Vodafone achieves streamlined global rewards and higher employee engagement with SAP SuccessFactors

Vodafone

Rakshita Sahai

Product Owner – Rewards and Recognition

Vodafone achieves automation, standardization, and real-time insights with SAP SuccessFactors

Vodafone

Holger Grewe

Group Head of Corporate Transformation

Vodafone achieves significant cost efficiencies and increased process automation with SAP SuccessFactors

Vodafone

Holger Grewe

Group Head of Corporate Transformation

Vodafone - Customer Case Study

Vodafone

Tania Parangi

NPS Evolution Manager

Transforming ways of working to deliver always-on marketing for Vodafone Group

Vodafone New Zealand achieves reliable off‑grid broadband and cuts diesel use with Vertiv's Hybrid Energy Storage System

Vodafone achieves faster, multilingual customer care with Microsoft Azure

Vodafone

Paul Jacobs

Group Head of Operations Transformation

Vodafone achieves 17,000 attributed sales calls with Infinity Tracking

Vodafone

Cai Mullins

Head of Affiliates and Partnerships

Vodafone - Customer Case Study

Vodafone Portugal achieves 30% field productivity gain and higher customer satisfaction with Oracle Field Service (Oracle)

Vodafone

Sérgio Gaio

Service Delivery and Technical Support Manager

Vodafone Business achieves scalable global IoT billing for 123 million devices with Oracle Communications Billing and Revenue Management

Vodafone

Erik Brenneis

Internet of Things Director

Vodafone chooses Microsoft security and compliance capabilities for its cloud transformation

Vodafone

James Elders-Rickard

Security Architect

Vodafone - Customer Case Study

Vodafone achieves 42% higher conversion rates with Persado AI

Vodafone

Andrea Duilio

Consumer Digital Director

Vodafone improves customer experience with Ingram Micro Commerce & Lifecycle Services

Vodafone

Gareth Williams

Head of Logistics

Vodafone strengthens its IoT communications strategy with Pulsar Platform

Vodafone achieves better digital top-up experience and higher revenue with Vesta

Vodafone

Steve James

Product Owner

Vodafone Turkey achieves 325% increase in leads and 40% Google Ads sales growth with Skai’s Budget Navigator

Vodafone

Esra Suzme

Head of Brand & Marketing Strategy

Vodafone Turkey cuts cost per conversion 42% and CPC 49% with Skai’s Budget Navigator

Vodafone

Esra Suzme

Head of Brand & Marketing Strategy

Vodafone scales global data training and accelerates data-driven marketing with Adobe Experience League

Vodafone

Will Harmer

Global Product Owner, Digital Marketing

Vodafone - Customer Case study

Helping Vodafone increase online sales and customer retention

Vodafone

Joy Murphy

Global Propositions Manager

Vodafone transforms travel and expense across 38 countries in nine months with SAP Concur

Vodafone

Gary Allen

Global Program Manager for SAP Implementation Programs

Vodafone - Customer Case Study

Industrial and UX Design for a safety wearable

Vodafone - Customer Case Study

Augmenting internal teams to drive a core digital offering

Vodafone - Customer Case Study

Vodafone achieves smarter end-to-end contract management and improved risk mitigation with SirionOne (Sirion)

Vodafone

Reinhard Plaza-Bartsch

Head of Digital Supply Chain & Operations

Shaping High Performance

A New Industrial Design Language for Smartphones and Tablets

Vodafone Packaging Design Guideline

Specialized Visual Content for Conversion

A New Tailored Approach for an Iconic Visual Campaign

Re-invented to Be an Interactive Piece at Home

Smart Analyzing, Smart Developing, Smart Results

Design That Turns on

Technology Rewarded Through Design

Creating amazing customer experience in the telecommunications industry

Vodafone New Zealand launches multiple VOD services with Accedo

Vodafone

David Redmore

Experience and Commercial Director

Vodafone Germany achieves unified customer identity and seamless digital convergence with Vindicia Connect

Vodafone

Ralf Hellebrand

Program Director, Technology

Vodafone Italy achieves a secure, PCI‑DSS‑compliant, scalable TopUp service with Amazon SES

Vodafone

Stefano Harak

Online Senior Product Manager

Vodafone achieves 40% reduction in change orders with Pegasystems Pega Cloud

Vodafone

Buddhika Hanwella

Automation Lead

Vodafone Spain achieves higher revenue and customer lifetime value with Pegasystems Pega Customer Decision Hub

Vodafone

Ivan Lastra

Marketing, Commercial and Analytics Manager

Vodafone UK improves customer retention with Pegasystems Pega Customer Decision Hub

Vodafone

Russel Welton

Vodafone

Vodafone UK achieves radical process simplification and faster workflows with Pegasystems Pega Platform

Vodafone

Andy Ryan

Head of Digital Operations & Automation

Vodafone achieves centralized, real-time risk management with Riskonnect

Vodafone turns its assessment centre into a brand ambassador and boosts candidate experience with Weirdly

Vodafone

Margarita Echeverria

Global Head of Talent Assessment

Vodafone - Customer Case Study

How Vodafone use Monterosa / Interaction Cloud™ to engage customers throughout key calendar moments

Vodafone

Nick Gorgoglione

Head of Brand & Communications

Vodafone Adheres to PCI DSS and Protects Customer PII Saving Countless Hours

Vodafone

Gururaj Kannarpadi

General Manager

Vodafone Business opens new digital opportunities for more businesses with Salesforce

Vodafone

Kerry Small

Global Commercial and Operations Director

Standardizing 85% of core business processes across 24 countries

Vodafone

Holger Grewe

Group Head of Corporate Transformation

Vodafone Smart Tech achieves standout digital awareness, engagement and actionable insights with Zappi

Vodafone

Kelly Tate

Head of Consumer Insight

Vodafone achieves major productivity gains and strong governance with Microsoft Power Apps

Vodafone

Aleksandra Czyzewska

Principal Manager Collaboration Architecture & Solutions

Vodafone consolidates 40 data centers into 6 with Oracle OCI Dedicated Region

Vodafone

Scott Petty

Chief Digital and Information Officer

Vodafone - Customer Case Study

Vodafone achieves mobile-first, high employee engagement across 25 markets with Firstup

Vodafone

Erica Lockhart

Chief of Staff

Vodafone achieves better communication and increased sales with Pobuca Contacts List

Vodafone achieves 40% incremental sales and higher-quality leads with Quantcast's cookieless solution

Vodafone

Francesca Grassi Mantelli

Head Of Digital Marketing

Playrcart drives conversions from rich media creatives to simplify the e-commerce journey for Vodafone

Vodafone

Richard Kanolik

Head of Programmatic

Vodafone - Customer Case Study

Vodafone Germany achieves unified real-time marketing insights with Adverity

Vodafone

Emiliano Bozzi

Digital Marketing & Performance Data Analyst

Vodafone boosts global New Year engagement with Telescope

Vodafone achieves better customer journey insights with CARTO

Vodafone

Raffaele Gricinella

Strategic B2B Marketing Director

Vodafone identifies similar location behaviour patterns for B2B clients with CARTO

Vodafone improves digital marketing skills across its global workforce with Digital Marketing Institute

Vodafone

Mohsin Ghafoor

Global and Commercial Learning and Development

Vodafone Ireland drives customer-focused digital experiences with Mopinion

Vodafone

Fran Jordan

Design & Content Chapter Lead

Vodafone - Customer Case Study

Vodafone

Sabih Rozales

Principal Manager

Vodafone achieves faster application onboarding and improved digital sales with AppDirect

Vodafone

Jeni Mundy

Group Enterprise Product Management Director

Vodafone New Zealand achieves rapid SMB marketplace growth and 4,000+ new licenses with CloudBlue

Vodafone

Brian Moore

Chapter Lead – Release and Optimization

Vodafone achieves faster month-end close, higher automation and real-time insights with SAP HANA

Vodafone

Holger Grewe

Head of Corporate Transformation

Vodafone Turkey achieves 16% lower CPA with Taboola's Target CPA SmartBid solution

Vodafone

Bengin Göçmen

Digital Marketing Senior Manager

Vodafone amplifies its employer brand with Papirfly

Vodafone

Jona Gjini

Global Employer Brand Lead

Vodafone - Customer Case Study

Vodafone NZ achieves proactive CX monitoring and faster issue resolution with Cyara

Vodafone

Phillip Moore

Operations and OSS Manager

Vodafone achieves significant cost efficiencies with SAP Ariba

Vodafone

Holger Grewe

Head of Corporate Transformation

Vodafone achieves 70%+ core process automation and real-time insights with SAP Ariba

Vodafone

Ignacio Garcia

Chief Information Officer Corporate Systems

Vodafone boosts graduate applications and female candidate numbers with PeopleScout

Vodafone improves in-store mobile plan consultations with eyefactive multitouch systems

Vodafone Czech Republic achieves data-driven attribution and ROI insight with ROIVENUE

Vodafone streamlines campus digital signage with SpinetiX

Vodafone achieves 80% automated SMS responses and reduces call centre volume with Expert.ai

Vodafone

Manlio Costantini

Director of Customer Operations and Online Services

Vodafone Accelerate eGift Delivery With Runa

Vodafone

Adam Clisby

Affiliate Marketing Specialist

Vodafone accelerates digital delivery and customer experience with CNCF Kubernetes

Vodafone

Tom Kivlin

Principal Cloud Orchestration Architect

Vodafone Australia achieves a 7% increase in online sales with Adobe Analytics

Vodafone

Prachi Prasad

Learning & Development Lead

Vodafone Turkey achieves 39% increase in leads with Taboola multi-format campaign

Vodafone

Seçil Demiralp

Head of Brand & Marketing Strategy

Vodafone achieves 242% higher CTR and 58% lower CPC with Taboola

Vodafone

Bengin Göçmen

Digital Marketing Senior Manager

Vodafone - Customer Case Study

Taking driver monitoring to the edge

Vodafone achieves a 66% boost in employee learning and a skills-driven L&D transformation with Skillsoft

Vodafone

Carl Clarke

Director Talent, Learning, Leadership, Skills & People Performance

Vodafone Reduces Supplier Disputes by 80% With Full Lifecycle CLM

Vodafone Ukraine achieves fast, secure cloud migration with SoftwareOne and Microsoft 365

Vodafone

Yaroslav Mykhalyuk

Head of IT Operations Department

Vodafone achieves end-to-end application visibility with AppDynamics

Vodafone

Roberto Meo

Head of IT Operations Italy

Vodafone Türkiye achieves faster compliance reporting and 50% lower TCO with OpenText Database Activity Monitoring

Vodafone

Basak Gencer

Cyber Security Senior Manager

Vodafone Qatar achieves up to 30% higher testing efficiency with OpenText Core Application Quality Management

Vodafone

Shinu Thulaseedharan

Senior Test and Quality Manager

Vodafone achieves 70% alarm reduction with OpenText Operations Bridge

Vodafone

Mohammed Shata

ITOM Solutions Architect

How QBox (Now Cyara) Improved TOBi across 15 Markets

Vodafone

Leonid Mishkind

Principal Manager AI Platforms

Vodafone achieves faster, more robust marketing campaign reporting with SAP and Adverity

Vodafone

Emiliano Bozzi

Digital Marketing & Performance Data Analyst

Vodafone Transforms Dry System Trainings into Fun & Interactive Learning Modules

Vodafone achieves higher internal hires and 3x operational savings with SAP SuccessFactors

Vodafone Ireland improves conversational assistant performance with IBM watsonx Assistant

Vodafone achieves a smooth go-live with SAP Mission Control Center

Vodafone

Barry Dewey

Principle Manager Release, Deployment and Landscape

Vodafone achieves faster, more transparent process transformation with SAP Signavio

Vodafone

Holger Grewe

Head of Corporate Transformation

Vodafone Idea achieves unified, cost-efficient data operations with Cloudera

Vodafone

Kapil Singhal

Vice President Data and Analytics

Vodafone Qatar selects Nokia in major network modernization deal to drive expanded 5G coverage, reliability and services

Vodafone

Sheikh Hamad Abdulla Jassim Al-Thani

Chief Executive Officer

Nokia and Vodafone conduct world’s first trial of L4S technology over an end-to-end PON network

Vodafone

Gavin Young

Head of Fixed Access Centre of Excellence

Charging for the future with Nokia and Vodafone

Vodafone

Luca Moretti

Head of Monetization & Charging

Vodafone achieves operational efficiency with Exalate

Vodafone Ireland achieves more efficient field sales and lead management with PSI Mobile

Vodafone

Michelle Brazzill

Channel Partner Account Manager

B2B Case Studies Featuring Vodafone as the Customer

Case Studies