Case Studies

Showing 379 Success Stories about Software and Services used by Vodafone

Vodafone reduced ticket volume from 15k employees by 70% with Zendesk Support

Vodafone Portugal is Improving the Customer Experience with Unified and Easy-to-Use Online Channels

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Improving Speed of Service Yields Big Results for Vodafone D2 GmbH

Mobile Service Provider Increases Success With Customer Segmentation

Vodafone synchronises global sales operations, aligns global customer experiences with Advisory Services

Review Readers 40% More Likely To Start The Checkout Process At 3 Mobile Australia

Vodafone Reduces Service Response Time by 66% and Improves Overall Quality of Customer Service Using Denodo Data Virtualization

Vodafone - Customer Case Study

Vodafone UK Improved Efficiency of Multi-Million Pound Marketing Budget by 10% With Dataxu’s Market Pulse Tech

A Unified Service Solution Helps Deliver a Superior Customer Experience

Vodafone ARCHIBUS Web Central and Dashboards Support Billion Dollar Savings Initiative

Vodafone Leverages Economies of Scale and Scope Across Its Global Trading Network

Optimizing Customer Service Using Esker DeliveryWare

End-to-End Service Intelligence Provides Vodafone With Actionable Insights

Vodafone Improves Customer Experience through Proactive Communication

Vodafone - Customer Case Study

Vodafone - Customer Case Study

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Vodafone - Customer Case Study

Vodafone delivering seamless customer experience with Oracle Service Cloud

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Google-Ly Approved And Over-Achieving By 200%

Driving Awareness By 15% Proving It's Not Just What You Know But Who You Know

Creating India's Most Tagged Photo Ever, Leaving The Other Sponsors Stumped

Mobile service provider creates personalized app experiences to build engagement and loyalty among diverse customer segments

Vodafone - Customer Case Study

Cloud-based service brings innovation-driven economic development and efficiency to smaller cities

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Collects In-the-Moment Insight on New Year’s Eve

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Vodafone - Customer Case Study

Telecommunications organisation sees 450% increase in CTW applicants through hub, equivalent to £3M salary increase across business

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Creates Compelling eLearning Modules with GoAnimate

Giving a Global Brand Maximum Agility

“Being a Super” by Leveraging Consumer Neuroscience

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Driving Down Costs, Eliminating Over-provisioning, and Delivering Savings to the Bottom Line with RF Code

Vodafone Qatar uses premium retail solution NTS Retail

Vodafone Egypt uses NTS Retail to manage and monitor store processes

Vodafone - Customer Case Study

Vodafone reduced ticket volume from 15k employees by 70% with Zendesk Support

Vodafone - Customer Case Study

Vodafone - Customer Case Study

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Vodafone - Customer Case Study

Using WhereScape RED to generate Data Vault 2.0 models for their Teradata data warehouse

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Germany Excelling in B2B Order Management

Lexmark MFPs help Vodafone Retail cut in-store print costs by 25% and boost sales through local marketing initiatives

Internal Communications Innovations Score Proven Results At Leading Telco

Vodafone - Customer Case Study

Vodafone Facilities Management more flexible on the cloud

Vodafone - Customer Case Study

Vodafone Facilities Management more flexible on the cloud

Vodafone Prepares for Cloud with Red Hat Jboss Fuse

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Hutchison explores small cell solutions

Vodafone Egypt leads the way in offering a better charging solution for customers

Vodafone Spain collaborates with competitors to launch superior services that span all networks, operators and devices

Ericsson’s Managed Services offering delivers enhanced performance of Vodafone Netherlands’ network

Vodafone Netherlands chooses Automatic Data Retention Solution from Ericsson

Vodafone Iceland, partners with Ericsson to deliver IPTV services to the Icelandic market

Ericsson enables Vodafone Germany to successfully deliver traffic updates for real-time service

Vodafone New Zealand Reduces Average Call Handling Time, Delivers Seamless Customer Experience, and Supports Rapid Business Growth

Vodafone Shortens Application Access Provisioning by 90%, Integrates Applications 50% Faster, and Cuts Operating Costs by 15%

Vodafone rebuilds Australian brand placing customer at the center

Vodafone Revolutionizes Retail Service With Mindset Shift

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Booka Shade Sync Up With The Audience To Create An Interactive Show For 500 People

Vodafone - Customer Case Study

Creating The World’s First Multi-Sensory Fireworks Display

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Empowering Vodafone to Captivate a New, Younger Audience

Innovative customer interaction management solution

Vodafone - Customer Case Study

Vodafone Views Customer Journeys through a Single Pane of Glass with AppDynamics

Vodafone uses Twitter Video to scale its sponsorship of Capital’s Summertime Ball

VOXI goes live with Twitter, generating excitement around its brand launch

Vodafone promotes its connection to the Summertime Ball and attracts young fans

Vodafone - Customer Case Study

VodafoneUK engages sports fans on transfer deadline day with Twitter Amplify

Vodafone India boosts consumer engagement through cricket & a brand mascot emoji

Total Compensation Management on a Global Scale

Vodafone Orders Up Process Mining to Make Procurement More Efficient

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Leading mobile carrier Vodafone delivers a bestin-class self-service IT experience to its 150,000 worldwide employees

Vodafone - Customer Case Study

Simplified user lifecycle management for a private, hybrid cloud- based Skype for Business service

Vodafone expanding and improving its network capabilities and reach

Vodafone Transforming to always-on customer engagement

Vodafone UK Ltd Eliminates Forensic Processing Backlogs and Saves on Legal Costs with Nuix Investigation Tools

Vodafone - Customer Case Study

Vodafone Group Research and Development Accelerates Development of Prototype Onboard Road-Usage Charging System

Vodafone - Customer Case Study

Data Innovation and Network Experience Optimization

Vodafone - Customer Case Study

Supporting enterprise agile transformation to drive value and innovation

Developing the first chatbot in UK telecoms to offer a complete ecommerce transaction to transform Vodafone’s customer experience

Supporting enterprise agile transformation to drive value and innovation

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Germany Expands Revenue Management and Billing Relationship with Netcracker to Improve Customer Experience

Vodafone Selects NEC/Netcracker for Domain Orchestration

The Future of Location-Driven Mobile Big Data Vodafone Analytics

Becoming the leading voice in new business technology

Making it easier for large enterprises to adopt cutting-edge technology

Proving the strategic value of an overlooked partner

Telecom Giant Vodafone Successfully Scales Personalized Campaigns to Double Conversions

Vodafone - Customer Case Study

Vodafone - Customer Case Study

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Vodafone - Customer Case Study

Vodafone Turkey Reduces Maintenance and Repair Costs with CA Technologies Solutions for Service-Oriented Architecture

Vodafone - Customer Case Study

Vodafone rebuilds Australian brand placing customer at the center

Vodafone - Customer Case Study

How We Increased Tablet Conversion By 62%

Vodafone - Customer Case Study

Fault management with Bonita 40% of cases are now resolved digitally

Vodafone - Customer Case Study

Vodafone drives digital transformation using ServiceNow

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Building awareness, creating consideration and increasing uptake of Vodafone home broadband

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Vodafone - Customer Success Story

Vodafone - Customer Success Story

Vodafone CHRO Ronald Schellekens on discovering a more emotional workplace

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Vodafone Rapidly Deploys Broadband Connectivity for Flooding Relief

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Vodafone New Zealand Creating an engaging digital customer experience

How Vodafone Uses Seenit to Bring Together the Voices of Their Employees From Over 25 Markets Globally

Vodafone - Customer Case Study

Kameleon helped Vodafone use the iPhone 8/X launch to build a stronger social brand presence

Jazzbones team up with Vodafone and Parent Zone to create digital storybooks for children across Europe

Vodafone Utilizes Forum Sentry for Two-Factor Single Sign-On

Vodafone - Customer Case Study

Vodafone - Customer Case Study

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How the creation of a one-stop-shop portal engaged and excited Vodafone Partners

Generating engagement across Vodafone’s SocialOnDemand platform

Vodafone - Customer Case Study

Vodafone - Customer Case Study

How we helped a telecoms giant join the human race

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone disrupts the small & medium business market with its WiFi for business solution

Vodafone transforms Covent Garden with interactive digital signage

#30yearsVodafone EventBeat headlines Newbury News

Fuzzy Matching Software Helps Global Telecommunications Company

Vodafone - Customer Case Study

Using Technology for Rural Upliftment & Women Empowerment

Vodafone dials up developer innovation and customer capability with Slack

Vodafone - Customer Case Study

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Vodafone Germany continues to brisk pace in the competitive online market using OpenText

A Fleet Tracking System Using GPS to Aid Logistics Planning

Vodafone - Customer Case Study

User-Driven Engagement at its Best How Vodafone Uses CleverTap to Accelerate Retention and Revenue

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Leveraging cloud technology to achieve agility and improve customer satisfaction

Vodafone Fiji speeds decision-making with Oracle Cloud

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Boosting Agility, Transparency and Scalability with Camunda

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Group Plc transforms customer service delivery, achieving major improvements to a range of CX and operational KPIs

VodafoneZiggo Boosts Key KPIs, Reducing Cost to Serve

Vodafone Portugal boosts core customer service and operational KPIs including First Contact Resolution rate and Net Promoter Score

Vodafone - Drive Safe

Vodafone - Working at Height

Vodafone - Customer Case Study

Internal Communications Innovations Score Proven Results at Leading Telco

Vodafone accelerates eGift delivery through WeGift Drive

Vodafone NZ Drives Digital Transformation Through Remarkable Simplicity

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Outbrain is 2X More Profitable than Display and Other Native Channels

Vodafone Sees Incremental Sales at a Lower Cost With Taboola

Vodafone - Customer Case Study

How a leading technology communications company transformed campaign data reporting and reduced wasted time by 75%

How Vodafone is Using MHC Studio and MHC EngageCX to Improve Customer Experience

Vodafone - Customer Case Study

Using RCS to improve marketing engagement rates

Vodafone PLC Streamlines Report Production and Reduces Risk with CDM

Why Space and Occupancy Were Key to Vodafone's £1B Cost Savings Initiative

Enabling usage-based insurance policies with real-time vehicle telemetry data

Vodafone better connects with customers by improving data usage via Adobe Experience League

Vodafone - Customer Case Study

How Localistico helped Vodafone grow their digital presence and increase their online searches by 50%

Vodafone’s Digital-First Onboarding is Wowing New Starters, Line Managers & Senior Leaders

Vodafone drives awareness across-channel using dynamic data-driven video ads

Vodafone exceeds all marketing expectations with highly personalised, dynamic video ads

Recognizing and Rewarding Employee Performance Across the Globe with SAP® SuccessFactors® Compensation

Accelerating the Pace of Innovation with End-to-End Processes and Intelligent Technologies

Vodafone Sets New Benchmark on Its Intelligent Enterprise Journey with SAP S/4HANA Migration and Strategic Business Model

Vodafone - Customer Case Study

Transforming ways of working to deliver always-on marketing for Vodafone Group

Vodafone - Customer Case Study

Vodafone transforms its customer care strategy with digital assistant built on Azure Cognitive Services

How did Infinity connect 17,000 of Vodafone’s sales calls to the affiliate partner responsible

Vodafone - Customer Case Study

Vodafone Portugal upgrades customer service with Oracle

Vodafone Business Bets Big on the Internet of Things

Vodafone chooses Microsoft security and compliance capabilities for its cloud transformation

Vodafone - Customer Case Study

How Vodafone Italy Raised Conversions +42% by Developing Creative in a Radically New Way

Vodafone Improves Customer Experience with Ingram Micro’s Help

How Vodafone Designed an Internet-of-Things (IoT) Strategy Around Customer Needs

How Vodafone UK's Pay-As-You-Go (PAYG) business enhanced digital customer experience, maximised revenue and eliminated fraud

Vodafone Turkey Uses Skai’s™ Budget Navigator To Stay Agile During Volatile Market Conditions

Vodafone Turkey Improves Performance And Efficiency With Skai™ Search Budget Navigator On Top Of Smart Bidding

Vodafone better connects with customers by improving data usage via Adobe Experience League

Vodafone - Customer Case study

Helping Vodafone increase online sales and customer retention

Vodafone Transforms Travel and Expense in 38 Countries In just Nine Months

Vodafone - Customer Case Study

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Vodafone - Customer Case Study

Industrial and UX Design for a safety wearable

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Augmenting internal teams to drive a core digital offering

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone digitally transforms commercial contract management with SirionOne’s smarter contracting platform

Shaping High Performance

A New Industrial Design Language for Smartphones and Tablets

Vodafone Packaging Design Guideline

Specialized Visual Content for Conversion

A New Tailored Approach for an Iconic Visual Campaign

Re-invented to Be an Interactive Piece at Home

Smart Analyzing, Smart Developing, Smart Results

Design That Turns on

Technology Rewarded Through Design

Creating amazing customer experience in the telecommunications industry

Delivering Multiple VOD Services for Vodafone New Zealand STB

Vodafone Germany delivers digital convergence with Vindicia Connect

Vodafone - Customer Case Study

Vodafone’s Digital Transformation An end-to-end global order automation solution

Vodafone Spain personalizes engagement in a competitive market

Vodafone UK Always-on marketing improves customer retention

Vodafone UK Radical simplification and automation

Vodafone’s Risk Management Program Leaps Ahead with Riskonnect

Vodafone’s assessment centre turns brand ambassador

Vodafone - Customer Case Study

How Vodafone use Monterosa / Interaction Cloud™ to engage customers throughout key calendar moments

Vodafone Adheres to PCI DSS and Protects Customer PII Saving Countless Hours

Vodafone Business opens new digital opportunities for more businesses with Salesforce

Standardizing 85% of core business processes across 24 countries

How Vodafone Smart Tech made a splash with their new digital campaign

Vodafone employees achieve big productivity gains with Power Platform while maintaining high governance standards

Vodafone uses Oracle Cloud to help fast-track its telecom reinvention

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Going mobile Engaging employees in over 25 countries

How Pobuca is helping Vodafone to make the right decision at the right moment

Vodafone dials up higher quality leads and more sales with Quantcast’s cookieless solution

Playrcart drives conversions from rich media creatives to simplify the e-commerce journey for Vodafone

Vodafone - Customer Case Study

Vodafone transforms data integration, reducing manual efforts by 75%

International multi-language custom live stream experience to celebrate NYE around the world, featuring fan videos stating their resolutions and goals for the upcoming year

How Vodafone creates Insights from Mobile Data

Vodafone - Customer Case Study

How Vodafone successfully rolled out our custom digital marketing program

Vodafone Ireland drives customer focused obsession across its digital channels

Vodafone - Customer Case Study

Vodafone Streamlines Application Onboarding and Digital Sales

Vodafone - Customer Case Study

How One Telecommunications Company Achieved Significant Cost Efficiencies by Transforming Its Back-Office and Support Operations

Vodafone Turkey Drives 16% Lower CPA with Target CPA, Taboola’s Newest SmartBid Solution

Vodafone’s team have become more agile with Papirfly’s platform, and are now able to deliver higher-quality campaign materials on a global scale

Vodafone - Customer Case Study

Proactive Monitoring Elevates Customer Experience CUSTOMER SUCCESS STORY | VODAFONE NZ “If you are serious about customer experience, if you’re serious about proactive monitoring, then these are the right solutions for you.” —Phillip Moore, Operations and

How One Telecommunications Company Achieved Significant Cost Efficiencies by Transforming Its Back-Office and Support Operations

Vodafone Accelerating the Pace of Innovation with End-to-End Processes and Intelligent Technologies

Vodafone overcoming a powerful consumer brand in graduate recruitment

Vodafone Tests Interactive Consulting Experiences at Selected Stores With Multitouch Systems

Nail Down the Exact ROI of Your Channels

Vodafone - Customer Case Study

Vodafone - Customer Case Study

Vodafone Accelerate eGift Delivery With Runa

How Vodafone leverages Kubernetes to meet its digital strategy goals

Vodafone - Customer Case Study

Vodafone Turkey Drives 39% Increase in Leads with Taboola Multi-format Campaign

Planit Beats Vodafone’s B2B Campaign Targets by Over 250% with Taboola

Vodafone - Customer Case Study

Taking driver monitoring to the edge

Vodafone’s learning and development transformation

Vodafone Reduces Supplier Disputes by 80% With Full Lifecycle CLM

Vodafone - Customer Case Study

Vodafone Italia gains observability across the cloud with Cisco AppDynamics

Voltage Database Activity Monitoring drastically slashes archive retrieval time while cutting TCO by 50%

Vodafone Qatar advances testing for application development process with ALM on SaaS

Operations Bridge instrumental in next-generation IT operations management, delivering 70% alarm reduction

How QBox (Now Cyara) Improved TOBi across 15 Markets

Vodafone & Adverity Transforming campaign data reporting and reducing wasted time

Vodafone Transforms Dry System Trainings into Fun & Interactive Learning Modules

Vodafone - Customer Case Study

Redesigning conversational assistant to improve performance

How Vodafone was able to have a successful go-live with support from SAP Mission Control Center

Driving business transformation and innovation with SAP Signavio Suite

Transforming telecom with data-driven efficiency

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