Case Study: Vodafone Netherlands achieves simplified user lifecycle management for its private hybrid Skype for Business service with AudioCodes User Management Pack 365

Simplified user lifecycle management for a private, hybrid cloud- based Skype for Business service

Vodafone Netherlands, a leading telecom provider, launched a private‑cloud Skype for Business service but faced a key challenge: how to offer the operational and cost benefits of a hosted UC service while still giving customers’ IT teams direct control over user lifecycle management and day‑to‑day changes. Without that control, routine tasks would require support calls, increasing wait times and harming customer satisfaction.

Vodafone addressed this by white‑labeling AudioCodes User Management Pack 365 as a self‑service portal with role‑based access and built‑in AD and Office 365 connectors, enabling centralized, GUI‑based user management across on‑premises and cloud environments. The result: customers retain full control, migrations and operations are simplified, rollouts are standardized, disputes over responsibility are reduced, and Vodafone gained a competitive, cost‑effective hosted UC offering now deployed at dozens of customers.

Vodafone