BMC Software B2B Case Studies & Customer Successes

Aegon-Transamerica automates compliance, slashes resolution times and saves 9,000+ staff hours with BMC Software

Aegon-Transamerica

Chris Blanks

Technical Automation Specialist

M.H. Alshaya Company boosts customer satisfaction 15–20% and supports 20% annual growth with BMC Software’s Remedy AR System

Alshaya

Mona Dabbah

Group Customer Service Director

Amadeus achieves 20% faster workload movement and seamless private cloud transition with BMC Software (Control‑M)

Amadeus

Michael Spruck

IT Systems Analyst

Anne Arundel County Public Schools achieves enhanced digital learning for 80,000+ students and 20% reduced help-desk staffing with BMC Software's Remedy IT Service Management

Anne Arundel County Public Schools

Kim Olds Abner

Sr. User Support Specialist

ATPCO achieves dramatic DB2 productivity gains with BMC Software

ATPCO

Dave Pichosky

Manager of Data Architecture

Aviva achieves faster digital product delivery and uninterrupted site availability with BMC Software's BladeLogic

Aviva

Graeme Hall

IT Manager, Aviva

Banca Monte dei Paschi di Siena achieves higher server utilization, lower IT costs and reduced business risk with BMC Software TrueSight Capacity Optimization

Banca Monte dei Paschi di Siena

Franco Ganda

Head of Capacity Management

Banco BPI achieves 3x faster batch processing and 2x transaction speeds with BMC Software's SQL Performance for DB2

Banco BPI

Armando Arranja

Database Administrator

Bank Central Asia achieves near-zero IMS reorg downtime for improved online banking with BMC Software's MAXM Reorg/Online

Bank Central Asia

Agung Darmawan

Vice President of IT

Bank of Communications achieves shorter batch windows and automated workload management with BMC Software

Bank of Communications

Xiu Yong Chun

Senior Manager, Data Center

Barry Callebaut achieves 33% fewer help‑desk contacts and improved employee productivity with BMC Software's Remedyforce

Barry Callebaut

Steven Vandamme

Chief Information Officer

BITMARCK achieves 100% SLA compliance with BMC Software's Recovery Plus for IMS

BITMARCK

Sven Lange

Division Manager for zSeries®/Databases

Blue Cross and Blue Shield of Florida cuts batch failure rate by 50% with BMC Software's Control‑M

Blue Cross and Blue Shield of Florida

Rick Zarlenga

IT Production Support Manager, BCBSF

Blue Yonder achieves 60-day to 2-hour provisioning and $500K annual savings with BMC Software

Blue Yonder

John Frazier

VP, Cloud Services

Boston Scientific achieves reliable IT health and on-time medical device delivery with BMC Software's TrueSight

Boston Scientific

Patrick McDonagh

Sr. IT Infrastructure Manager

Buchanan Technologies achieves 250% increase in users managed while maintaining SLAs with BMC Software

Buchanan Technologies

Darvey Lavender

Director of Business Information Systems

Buckeye Partners L.P. achieves 96% faster audit preparation with BMC Software's Remedyforce

Buckeye Partners L.P.

Eric Gleason

Service Desk Manager

Central Technology Services achieves 24/7 banking availability and 99.9% faster job restarts with BMC Software (MainView & Control‑M)

Central Technology Services

Jerry Kolb

Manager of Systems and Operations, CTS

Charter Manufacturing achieves 200% boost in patch deployment success rate with BMC Software’s Client Management

Charter Manufacturing

Ed Kraft

Technology and User Services Manager

CMC Markets achieves rapid, automated deployments and 24x7 availability with BMC Software's BladeLogic Server Automation

CMC Markets

Mike Brennan

Automation Engineer

Colruyt Group Services achieves 11% CICS MSU reduction and lower IBM MLC costs with BMC Software Subsystem Optimizer for zEnterprise

Colruyt Group Services

Peter Vanbellingen

Director, Business Processes & Systems

Columbia Sportswear Company achieves reduced operating costs and increased margins with BMC Software

Columbia Sportswear Company

Marie Vermeer

Senior Project Manager

Coop Cooperative Retail achieves 75% faster middleware performance with BMC Software's Middleware Administration

Coop Cooperative Retail

Edwin Edinger

Business Data Processing Specialist

Delhaize Group achieves improved mainframe availability and real-time issue resolution with BMC Software

Delhaize Group

Dell Services achieves 70% faster client onboarding and HIPAA-compliant, cost-efficient EMR help desk support with BMC Software's Remedyforce

Dell Services

Ajay Aiyar

Project Program Management Consultant

Deutsche Telekom achieves reliable telecom service for 150+ million customers with BMC Software's Middleware Management

Deutsche Telekom

Axel von Dielingen

Management Consultant and GM, Geyer & Weinig, Middleware Deutsche Telekom

DICTU (Dutch Ministry of Economic Affairs) achieves 99% faster platform delivery — from 2 weeks to 3 hours — with BMC Software (Cloud Lifecycle Management & TrueSight Operations Management)

DICTU

Wout van Wijngaarden

CTO

Dillard's reduces CPU use 35% and cuts MIPS consumption up to 90% with BMC Software performance solutions

Dillard's

Marc Tougaw

DB2 Systems Programmer, Dillard’s

Eaton achieves automated, reliable IT operations and improved service for 100,000+ users with BMC Software

Eaton

Bill Blausey

CIO

Ensono achieves holistic, automated monitoring and rapid scaling with BMC Software's TrueSight Operations Management

Ensono

Jodi Goglin

Vice President of Information Technology

Five9 achieves a 70% improvement in OLA compliance and saves 4 FTEs with BMC Software's Remedyforce

Five9

Florida Hospital achieves always-on DB2 and zero unplanned downtime for 1M patient visits with BMC Software

Florida Hospital

Robert Goodman

Senior DBA & Disaster Recovery Coordinator

Fujitsu FSAS achieves datacenter consolidation (80→2), 5× faster provisioning and 3-person cloud operations with BMC Software BladeLogic Server Automation

Fujitsu

Yukata Okamoto

System Operation, ICT

Gauteng Department of Education achieves 50% faster incident response and support for 2 million students with BMC Software (Remedy Service Management Suite)

Gauteng Dept. of Education

Somayya Jooma

Deputy Director of Service Management,

Haier Group achieves 10-minute root-cause identification and 90% fewer events with BMC Software

Haier Group

Yanghao Wang

Chief Technology Officer

Harmony Information Systems achieves 10X faster MTTR and ensures optimal care for 25K+ users with BMC Software

Harmony

Todd Bransford

Vice President

Helsana achieves 70% faster approvals and 20% fewer service-desk calls with BMC Software's Digital Workplace

Helsana

Viradeth Manixab

IT Systems Management

Hong Kong Air Cargo Terminals Limited achieves efficient, timely handling of 3.5 million tons of cargo annually with BMC Software's Control-M Workload Automation

Hong Kong Air Cargo Terminals Limited

Cindy Ng

General Manager Information Services, Hactl

HUK-COBURG accelerates delivery of new insurance services to 10 million customers with developer self-service and automation from BMC Software

HUK-COBURG

Wolfgang Zeus

Senior Database Administrator

inContact achieves 99.99% SLA compliance with BMC Software’s TrueSight and Remedyforce

inContact

Elmer Benites

VP Cloud Operations

Ingram Micro achieves automation of 900K weekly batch transactions with BMC Software Control‑M

Ingram Micro

Don Snios

Senior Manager of Operations and Scheduling

Instituto de Informática achieves faster, more reliable social-security processing and cost savings with BMC Software’s Control‑M

Instituto de Informatica

Wilson Lucas

Applications Support Manager

Itaú-Unibanco achieves digital transformation and 10% mobile account openings with BMC Software's Control‑M

Itaú-Unibanco

Leandro Araujo

Head of Production & IT Process

Kaohsiung Veterans General Hospital achieves 50% faster processing and 50% greater staff efficiency with BMC Software Control‑M Workload Automation

Kaohsiung Veterans General Hospital

Shou Cheng Xiong

Information Department Leader

Kemper Corporation achieves 20% MSU peak reduction and 9% MLC cost savings with BMC Software

Kemper Corporation

John Campbell

Technical Services Manager

Leading Enterprise Software Company achieves up to 28% cloud cost savings with BMC Software

Leading Enterprise Software Company

Leading U.S. Supermarket Chain achieves improved productivity and customer satisfaction with BMC Software's integrated service management

Leading U.S. supermarket chain

Leeds City Council achieves lower costs and faster IT service delivery with BMC Software's Remedy OnDemand

Leeds City Council

Mark Harrison

Senior Strategic Services Officer

Lockheed Martin achieves one F-35 per day through improved systems availability and automation with BMC Software

Lockheed Martin

Shridhar Sreekanth

Enterprise Architect

Maitland achieves 80% fewer batch incidents for its fund services with BMC Software's Control-M

Maitland

Tasliem Williams

Senior Manager of System Administration

ME Bank achieves 3-hour overnight batch window reduction and 80% faster issue resolution with BMC Software Control-M

ME Bank

Gendry Morales

Application Service Manager

Mercator Group achieves major ITSM efficiency gains and new revenue streams with BMC Software

Mercator Group

Damir Suban

Project Manager

MeteoSwiss boosts employee productivity and speeds ticket resolution with BMC Software's MyIT and Smart IT

MeteoSwiss

Michel Camenzind

ICT Change Manager

Mitchell International saves 37K hours annually and speeds reporting with BMC Software Remedyforce

Mitchell

Pauline Mulvey

Vice President, Enterprise Business Technology

Mobily (Saudi telecom leader) cuts service fulfillment from weeks to minutes with BMC Software's Cloud Lifecycle Management

Mobily

Medhat Amer

CIO, Mobily

Morningstar achieves 10X efficiency with BMC Software's cloud automation

Morningstar

Andrew Watts

IT Director

Navistar International achieves improved driver efficiency and increased vehicle uptime with BMC Software's Control-M for Hadoop

Navistar International

Todd Klessner

Senior Data Operations Specialist, Batch Operations

Network International achieves 80% faster IT service response with BMC Software's Remedy ITSM and MyIT

Network International

Prasanth Prasannan

Vice President IT Services

News UK keeps presses rolling and reduces MTTR with BMC Software

News UK

Paul O’Connell

Head of Enterprise Operations

Northwestern University achieves real-time application visibility and faster problem resolution for 25,000 users with BMC Software's End User Experience Management

Northwestern University

Dana Nielsen

Director of Monitoring and Management Systems, NUIT

O2 achieves award‑winning service for 25 million mobile customers with BMC Software's Remedy IT Service Management

O2

Paul Pattinson

Head of Service Management

OCASO achieves a seamless cloud transition and faster, lower‑cost IT service for 12,600 users with BMC Software's Remedy OnDemand

OCASO

Manuel Araque

Chief of IT Infrastructure and Services

Orange Business Services achieves 95% automated provisioning and compliant, high-performance cloud delivery with BMC Software's Cloud Lifecycle Management

Orange Business Services

Axel Haentjens

Vice President Marketing and International Sales

Railinc achieves automated big-data orchestration and keeps 1.6M railcars rolling with BMC Software's Control-M

Railinc

Robert Redd

Release Engineer

Raymond James Financial achieves optimized workload automation — 42% more job executions and 96% faster audit prep — with BMC Software (Control‑M)

Raymond James Financial

Chris Haynes

Manager of Workload Engineering

Sanofi achieves optimized capacity management and 50% more visibility with BMC Software's TrueSight Capacity Optimization

Sanofi

Chris Wimer

Global Capacity Manager

SAP achieves near-instant, cloud-based delivery of IT infrastructure with BMC Software

SAP

Dietmar Reinelt

Vice President, Global IT Infrastructure Services

Seattle Public Schools achieves $100K instant ROI and streamlined IT operations with BMC Software

Seattle Public Schools

April Johnson

Senior Engineer/Project Manager, Seattle Public Schools

Sichuan Rural Credit Union achieves 87% service call reduction with BMC Software

Sichuan Rural Credit Union

Chen Jie

Vice President and Chief Architect

Société Générale achieves 66% fewer outsourced events and €275,000 annual savings with BMC Software’s ProactiveNet

Societe Generale

Philippe Peter

Expert Architect and Monitoring Community Leader

Spark Ventures achieves rapid change delivery, automated ITSM and 98% SLA compliance with BMC Remedyforce (BMC Software)

Spark Ventures

Peter Yates

Operations and Platform Delivery

State of Oregon achieves 3x patching productivity and rapid upgrade of 2,700 servers with BMC Software

State of Oregon

Brian Tong

Computer Availability Manager

Telefónica Colombia achieves world-class service and zero capacity-related incidents with BMC Software's TrueSight Capacity Optimization

Telefónica

Roberto Puche

Chief Information Officer

Telekom Austria Group achieves 100% availability and rapid cloud-based service management with BMC Software's Remedy OnDemand

Telekom Austria Group

The U.S. Oncology Network achieves seamless, reliable delivery of life-saving care with BMC Software's Remedyforce and CMDB

The U.S. Oncology Network

Brandon J. Smith

Manager, Practice and Provider of IT Services

TIREA achieves 100% compliance and 66% server growth with BMC Software's BladeLogic Server Automation

Tirea

Nobuya Osawa

IT Director

Totalsec achieves 30% faster MTTR and centralized security monitoring for 150+ enterprises with BMC Software

Totalsec

Luis Alberto Llantada Sanz

Chief Operating Officer

Transport for London achieves better customer service and operational efficiency with BMC Software's mobile workforce solutions

Transport For London

Andy Pusey

Application Service Delivery Manager

University of Connecticut achieves fast, reliable batch processing across integrated systems with BMC Software

University of Connecticut

Nancy Flynn

Systems Programmer, University of Connecticut

Unum achieves over 60% reduction in ad hoc batch service requests with BMC Software's Control-M Self Service

Unum

Tracey Prendergast

Operations Manager

Valitor (international payment solutions company) achieves up to 40% faster application runtimes and dramatic DB2 reorg CPU/time reductions with BMC Software’s NGT Reorg and NGT Utility Manager

Valitor

Sigurður Svavarsson

Head of IT Infrastructure

Visiting Nurse Service of New York achieves faster image access and lower mainframe costs with BMC Software

Visiting Nurse Service of New York

Mario Muscolo

Db2 Administrator

Vodafone achieves best-in-class self-service IT for 150,000 employees with BMC Software's MyIT

Vodafone

Karine Brunet

Head of IS Transformation and Shared Services

Wageningen University and Research Centre achieves optimized, secure, and highly visible IT for 15K+ clients with BMC Software's Atrium Discovery and Dependency Mapping

Wageningen University and Research Centre

Wilfred Hoefakker

IT Service Manager for Education, WUR

Weatherford International achieves a consolidated global Service Desk and $300K annual savings with BMC Software Remedyforce

Weatherford International

Cathy Holladay

Manager of Client Support and Collaboration

Windstream automates daily server discovery and reduces reporting from days to minutes with BMC Software (BMC Discovery & Atrium CMDB)

Windstream

Daryl Klingensmith

System Manager III

Wipro Technologies achieves 95% faster service delivery and complete compliance with BMC Software

Wipro Technologies

Atul Sood

Vice President, Advanced Technologies & Solutions, Wipro

Wire and Wireless Co., Ltd. achieves 66% faster provisioning and lower costs with BMC Software's Cloud Lifecycle Management

Wire and Wireless Co., Ltd.

Kenji Soma

Chief Technology Officer

BMC Software B2B Case Studies & Customer Successes

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