Case Study: Blue Cross and Blue Shield of Florida cuts batch failure rate by 50% with BMC Software's Control‑M

U.S. healthcare provider Blue Cross Blue Shield cuts batch failure rate by 50% with superior workload automation

Blue Cross and Blue Shield of Florida (BCBSF), a major healthcare insurer, operates a complex IT environment across mainframe, UNIX, Linux and Intel platforms that must complete about 50,000 batch jobs daily. To keep premiums low and meet changing healthcare mandates, IT needed to absorb rapidly growing workloads, avoid processing interruptions that could affect member service, and maintain a lean operations staff.

BCBSF deployed BMC Control‑M Workload Automation and BMC Batch Impact Manager for cross‑platform scheduling, proactive impact analysis, and automated forecasting. The solution cut batch failures by roughly 50% (to a 0.41% failure rate), reduced operations staffing needs by 55% over three years, saved up to two staff hours per day, and provided early warnings to prevent SLA misses while ensuring regulatory compliance.

Blue Cross and Blue Shield of Florida

Rick Zarlenga

IT Production Support Manager, BCBSF