Case Study: Harmony Information Systems achieves 10X faster MTTR and ensures optimal care for 25K+ users with BMC Software

Harmony Information Systems ensures optimal home healthcare services for over 25K users with customercentric performance data

Harmony Information Systems (now part of Mediware) provides software that automates home-care delivery for local governments and private providers, supporting more than 25,000 users. When IT lacked visibility “beyond the front door,” it couldn’t reliably monitor customer-facing services from the end user’s perspective to the device level, putting critical care delivery and reporting at risk.

By deploying BMC End User Experience Management and BMC Application Diagnostics, Harmony gained transaction-level tracing and deep-dive diagnostics to detect, isolate, and resolve latency quickly. The solution enabled proactive problem detection in minutes rather than days, correlated issues to specific customer sources (for example ISPs or client applications), and reduced mean time to repair by tenfold, restoring reliable service for users.

Harmony

Todd Bransford

Vice President