Case Study: Bank Central Asia achieves near-zero IMS reorg downtime for improved online banking with BMC Software's MAXM Reorg/Online

Bank Central Asia achieves near-zero downtime of critical IMS databases to give its customers enhanced online banking services

PT Bank Central Asia (BCA), Indonesia’s largest commercial bank, needed to minimize downtime for the IMS databases that support its critical online and mobile banking services. Offline reorganization caused unacceptable service interruptions, so IT sought an online reorg solution that could deliver near-zero downtime and proved this requirement in a proof-of-concept evaluation.

BCA selected BMC MAXM Reorg/Online for IMS, which reorganizes databases to a copy while capturing and applying live updates, swapping datasets, and bringing the reorganized database online with virtually no interruption. The solution delivered near-zero downtime in production, cut downtime a further 66% in the latest release, and earned strong support reviews from BCA’s IT team, significantly improving availability for customers.

Bank Central Asia

Agung Darmawan

Vice President of IT