Case Study: Buckeye Partners L.P. achieves 96% faster audit preparation with BMC Software's Remedyforce

Buckeye Partners, a primary distributor of petroleum in the U.S., slashes audit preparation time by 95% with powerful cloud-based ITSM

Buckeye Partners L.P., a major U.S. petroleum distributor managing over 6,200 miles of pipeline and 100 truck-loading terminals, faced rigorous biannual audits and needed to prove compliance with industry and government mandates. Preparing detailed incident, problem, and change records was a manual, time-consuming task—taking up to 25 hours—so the company sought to automate ITSM processes to speed audit preparation and increase IT staff productivity.

Buckeye implemented BMC Remedyforce on the Salesforce cloud to automate capture, tracking, and reporting for incident, problem, and change management. The solution cut audit prep time from 25 hours to one hour (96% faster), improved SLA compliance from 65% to 80%, freed data-center resources, and delivered dashboards and complete audit trails that boosted productivity and enabled data-driven decisions.

Buckeye Partners L.P.

Eric Gleason

Service Desk Manager