Case Study: Telefónica Colombia achieves world-class service and zero capacity-related incidents with BMC Software's TrueSight Capacity Optimization

Telefónica Colombia Delivers World-Class Service and Reduces IT Infrastructure Costs

Telefónica Colombia, a major telecom serving more than 15 million customers with over 1,500 servers and 140 applications across public, private, and hybrid clouds, needed to ensure world-class customer service while digitizing B2B and B2C processes. After moving to the cloud they lost some visibility and control, becoming reactive rather than proactive in capacity planning — creating a need for accurate forecasting to deliver the right resources at the right time and avoid unnecessary costs.

By implementing TrueSight Capacity Optimization, Telefónica Colombia uses correlation models and forecast analysis to predict resource needs, improve planning and budgeting, and automate manual capacity work. The result: zero capacity-related incidents in the past year, 100% monitoring of core services with coverage for new projects, and more than 300 implemented recommendations — enabling better service delivery and cost avoidance.

Telefónica

Roberto Puche

Chief Information Officer