Case Study: Central Technology Services achieves 24/7 banking availability and 99.9% faster job restarts with BMC Software (MainView & Control‑M)

Central Technology Services (U.S.) levels the playing field in a competitive banking marketplace with streamlined service delivery

Central Technology Services (CTS) supports IT and operations for 13 affiliate community banks of Central Bancompany, managing a complex, cross‑platform environment (IBM z/OS, CICS, DB2, WebSphere MQ, Linux) while meeting strict regulatory requirements. The challenge was to deliver superior, 24/7 service with optimal efficiency, ensure on‑time daily data delivery to mainframes, and maintain compliance across systems.

CTS deployed BMC MainView for centralized monitoring and BMC Control‑M Workload Automation for single‑point job scheduling and automation across platforms. The solution improved reliability and staff productivity, enabled rapid detection/notification of batch issues, and automated cross‑platform jobs—helping process 250K accounts, cut job restart times from five minutes to five seconds (≈99.9% faster), and delay $475K in mainframe upgrade spend for three years.

Central Technology Services

Jerry Kolb

Manager of Systems and Operations, CTS