Case Study: Maitland achieves 80% fewer batch incidents for its fund services with BMC Software's Control-M

Maitland reduces batch incident rates by 80% for its fund services with over USD 210 billion in managed assets worldwide

Maitland, a global financial services firm managing over USD 210 billion in assets, relied on complex, interdependent batch processing to deliver fund services. Increasingly difficult-to-manage jobs led to failures and delays, driving a batch incident rate of nearly 80% and threatening timely, reliable client reporting.

By deploying BMC Control-M (with support from partner Blue Turtle Technologies) to automate workloads across platforms and enable self-service and mobile access, Maitland unified scheduling, improved visibility into dependencies, and automated event-driven execution. The result: batch incidents fell to 16% (an 80% reduction), overnight staffing dropped from three people to one, processing completed faster, and business users gained self-service access to engage clients more effectively.

Maitland

Tasliem Williams

Senior Manager of System Administration