Case Study: Unum achieves over 60% reduction in ad hoc batch service requests with BMC Software's Control-M Self Service

Multibillion dollar insurance provider Unum cuts batch service requests by over 60% for its 10,000 employees

Unum, a multibillion-dollar insurance provider serving more than 181,000 businesses and roughly 10,000 employees, faced hundreds of monthly ad hoc requests to schedule and monitor batch workflows. As part of a data-center transformation, the company needed to empower developers and business users to run, track, and troubleshoot jobs without relying on IT operations.

By deploying BMC Control-M Self Service, Unum provided a controlled, audited web catalog that enables 24x7 self-service submission, status checks, and access to job output and logs. The change cut ad hoc work requests to IT by more than 60%, sped up job turnaround, and boosted productivity by removing dependence on operations and standard business hours.

Unum

Tracey Prendergast

Operations Manager