Case Study: Weatherford International achieves a consolidated global Service Desk and $300K annual savings with BMC Software Remedyforce

Weatherford, a $15B global oil and gas service provider, delivers exceptional IT support with consolidated Service Desk functionality

Weatherford International, a $15B global oil-and-gas service provider with about 40,000 employees, needed to modernize and consolidate its fragmented support model to better serve a digital business. IT sought a single, efficient global service desk to improve support quality across more than 100 countries while accounting for time zones, languages, and local needs.

Partnering with Cloudaction, Weatherford deployed BMC Remedyforce in a 90-day project and rolled it out globally in one day. The cloud ITSM now handles 26,000 transactions monthly, automatically routes incidents, and powers a self-service portal that handles one-third of tickets. The consolidated desk reduced staffing by 2 FTEs (saving over $300K annually), cut call volumes, sped resolution, and set the stage to integrate rig sensor monitoring.

Weatherford International

Cathy Holladay

Manager of Client Support and Collaboration