Case Study: Anne Arundel County Public Schools achieves enhanced digital learning for 80,000+ students and 20% reduced help-desk staffing with BMC Software's Remedy IT Service Management

Anne Arundel County Public Schools enhances digital learning for over 80,000 students with optimized incident management

Anne Arundel County Public Schools (AACPS), one of the 50 largest U.S. school systems serving more than 80,000 students across 126 schools, needed to support rapid rollout and high availability of classroom technologies as device types and counts grew dramatically (from 12,000 to 79,000). The help desk faced mounting manual workloads and sought automation to maintain reliable e‑learning services.

Using BMC’s Remedy IT Service Management, AACPS automated incident management and routine tasks so support teams could manage a roughly 550% increase in devices while cutting help-desk staffing by 20%. The district now handles 87,000+ tickets a year (including 18,000 self-submissions) and automatically generates 8,000 recurring tickets annually—reducing costs and enabling more proactive support.

Anne Arundel County Public Schools

Kim Olds Abner

Sr. User Support Specialist