Case Study: Northwestern University achieves real-time application visibility and faster problem resolution for 25,000 users with BMC Software's End User Experience Management

Northwestern University (U.S.) gains real-time visibility into application performance for over 25,000 users

Northwestern University’s Information Technology (NUIT) supports nearly 25,000 students, faculty, and staff across three Illinois campuses. Lacking real-time visibility into application performance and availability, teams relied on manual log reviews, which slowed problem resolution, hindered collaboration, and negatively affected the user experience.

By deploying BMC End User Experience Management and a web-based monitoring dashboard, NUIT gained real-time and historical visibility into application health, empowering 300+ application owners and operations teams to detect and resolve issues faster. The solution improved decision-making and collaboration, saved staff hours, delivered 99% system uptime, and measurably increased end-user satisfaction.

Northwestern University

Dana Nielsen

Director of Monitoring and Management Systems, NUIT