Case Study: Windstream automates daily server discovery and reduces reporting from days to minutes with BMC Software (BMC Discovery & Atrium CMDB)

Windstream, a $6B communications service provider, automates comprehensive daily scanning of its IT server assets

Windstream, a $6B U.S. communications provider serving businesses and consumers, needed comprehensive, up-to-date information on roughly 3,000 physical and virtual servers across five data centers to keep critical customer and billing systems running at peak performance. The challenge was capturing detailed asset and dependency data to maximize the effectiveness and efficiency of ITSM processes and reduce time-consuming manual validation.

BMC Discovery, feeding BMC Atrium CMDB and integrated with BMC Remedy ITSM, automates daily, comprehensive scans to map servers, storage, network, and application relationships. The solution eliminated days of manual research, automated 72 hours of server validation, enables vendor true-up reports in minutes, and provides topology and usage insight to minimize disruption, identify outdated software quickly, and support faster incident, change, and service management.

Windstream

Daryl Klingensmith

System Manager III