Case Study: Société Générale achieves 66% fewer outsourced events and €275,000 annual savings with BMC Software’s ProactiveNet

Leading European bank Société Générale boosts service quality and cuts outsourcing with superior performance management

Société Générale, a leading European bank, needed to cut IT costs without degrading service quality. Its Global Technology Services group had been outsourcing event handling and sought to reduce outsourced events while maintaining high service levels amid growing demand and new technologies.

GTS implemented BMC ProactiveNet Performance Management to automate and centralize monitoring with dynamic baselining, predictive analytics, intelligent event correlation, and service-impact prioritization. The result: 66% fewer outsourced events (≈€275,000 saved annually), the existing team absorbed a 66% increase in monitored systems, and after-hours calls fell by 20%, improving response agility and staff morale.

Societe Generale

Philippe Peter

Expert Architect and Monitoring Community Leader