Case Study: The U.S. Oncology Network achieves seamless, reliable delivery of life-saving care with BMC Software's Remedyforce and CMDB

The U.S. Oncology Network seamlessly delivers life-saving care with comprehensive service management

The U.S. Oncology Network (McKesson Specialty Health) supports 1,400 independent physicians and treats about 850,000 patients annually. Rapid growth and a more complex IT environment left the practice and provider IT services team needing granular visibility into critical systems and standardized incident, problem, and change-management practices to maintain reliable, patient-impacting services.

BMC implemented Remedyforce on the Salesforce platform together with a Configuration Management Database (CMDB) to provide cloud-based service management and an accurate inventory of IT assets and their relationships. The solution improved visibility and automation, sped incident resolution and change rollouts, cut recurring incidents, and supported a 33%+ increase in customers while keeping systems running at peak performance so clinicians can deliver uninterrupted care.

The U.S. Oncology Network

Brandon J. Smith

Manager, Practice and Provider of IT Services