Case Study: Hong Kong Air Cargo Terminals Limited achieves efficient, timely handling of 3.5 million tons of cargo annually with BMC Software's Control-M Workload Automation

Hong Kong Air Cargo Terminals Limited keeps up to 3.5MM tons of cargo moving annually with workload automation

Hong Kong Air Cargo Terminals Limited (Hactl) is a leading air‑cargo handler in Hong Kong and the Pearl River Delta, serving 100+ airlines and 1,000+ freight forwarders and moving up to 3.5 million tons of cargo annually. Its IT environment processes over one million transactions daily and supports 4,000 users; Hactl needed an event‑based workload automation strategy to keep mission‑critical data flowing, improve transparency and efficiency, and meet increased security and operational demands.

BMC Control‑M Workload Automation manages 400–850 production jobs daily, providing enterprise‑wide scheduling, job ownership visibility, and event‑based sequencing so follow‑on tasks start immediately when predecessors finish. The solution centralizes monitoring and alerts, automates ~150 customer reports (typically ready by 5:00 a.m., two hours ahead of deadline), speeds batch completion, and keeps cargo‑tracking and related systems reliably updated.

Hong Kong Air Cargo Terminals Limited

Cindy Ng

General Manager Information Services, Hactl