Case Study: Instituto de Informática achieves faster, more reliable social-security processing and cost savings with BMC Software’s Control‑M

Instituto de Informàtica unleashes automation to improve Portugal’s social security systems and service for millions of people

Instituto de Informática, the IT provider for Portugal’s social security system, supports critical benefits-processing systems at over 500 locations and manages more than 900 batch jobs that keep pensions, unemployment, disability and other payments flowing to millions of citizens. The organization needed to automate batch processing and consolidate scheduling to reduce delays and errors, lower operational risk and costs, and boost staff productivity.

The team implemented BMC Control‑M Workload Automation to simplify and automate scheduling, integrate with Active Directory, and ensure reliable automated file transfers. As a result, deployment jobs now take 10 minutes instead of 3 hours, licensing and maintenance costs fell about 30%, thousands of staff hours are saved annually, schedulers can save up to two hours a day via self‑service, and overall job reliability and mobile access for project managers have improved.

Instituto de Informatica

Wilson Lucas

Applications Support Manager