Case Study: OCASO achieves a seamless cloud transition and faster, lower‑cost IT service for 12,600 users with BMC Software's Remedy OnDemand

Leading Spanish insurer OCASO seamlessly transitions to the cloud to deliver enhanced IT service for over 12,000 users

OCASO, a leading Spanish insurer serving about 12,600 users across more than 350 locations, needed the advanced features of the newest Remedy ITSM release to boost agility and control costs but lacked the budget and staffing to perform an on‑premises upgrade.

By adopting BMC Remedy OnDemand, OCASO moved to a cloud‑based Remedy 9 with no capital expenditure and BMC handling management. The change cut management resources by 67% (from three admins to one), reduced the service request backlog by 32%, shortened incident resolution time by 16%, enabled major upgrades to take just 50–60 staff hours, and delivered 100% reported availability.

OCASO

Manuel Araque

Chief of IT Infrastructure and Services