Case Study: Haier Group achieves 10-minute root-cause identification and 90% fewer events with BMC Software

World’s leading appliance manufacturer Haier Group partners with BMC to support its over 80,000 employees

Haier Group, the world’s leading appliance manufacturer with over 80,000 employees and nearly 10% of global home appliance sales, needed a dependable, global 24x7x365 IT support system to maximize uptime and enable rapid, accurate root-cause analysis across its connected products and enterprise operations.

Partnering with BMC, Haier deployed Remedy Service Management Suite, BMC CMDB, TrueSight Operations Management and Application Performance Management to align IT with ITIL and create a unified digital asset blueprint. The solution cut issue identification from days to about 10 minutes, reduced event volumes by 90%, shortened root-cause analysis to hours, and underpins Haier’s infrastructure-as-a-platform strategy supporting DevOps, SecOps and AIOps.

Haier Group

Yanghao Wang

Chief Technology Officer