Case Study: Aegon-Transamerica automates compliance, slashes resolution times and saves 9,000+ staff hours with BMC Software

Transamerica delivers financial services to 20MM+ people worldwide and streamlines compliance with strategic automation

Transamerica, part of the Aegon Group and a provider of insurance and retirement services to more than 20 million customers, faced a need to drive out costs, reduce risk, and increase business agility while keeping up with an escalating set of regulatory compliance requirements. Their Global IT organization needed faster, resource-light ways to maintain and demonstrate compliance and to respond to operational events.

Using BMC BladeLogic Server Automation, BMC Remedy ITSM, and BMC Atrium Orchestrator, Transamerica built a closed-loop compliance and event‑driven automation platform. The changes cut compliance resolution from days or weeks to minutes, cut audit prep from six people a week to one person for a few hours, automated 94,273 event responses in seven months (saving 9,000+ staff hours), reduced level‑2 workload, and shifted the team from reactive to proactive operations.

Aegon-Transamerica

Chris Blanks

Technical Automation Specialist