Case Study: Eaton achieves automated, reliable IT operations and improved service for 100,000+ users with BMC Software

Eaton supports its power management business and transforms its IT service experience with optimal automation and ITSM

Eaton, a $22.6 billion power management company operating in 175 countries and supporting more than 100,000 employees and 125,000 external partners, faced growing complexity from rapid organic growth and acquisitions. IT needed a common operating model—standard processes, tools, and performance measures—to eliminate inefficiencies and reliably support a large, distributed user base.

Eaton implemented BMC Remedy IT Service Management Suite and BMC Control‑M Workload Automation to standardize, automate, and consolidate IT processes and workloads. The solution improved visibility and performance measurement, ensured 2.3 million monthly batch jobs run reliably, enhanced service quality for about 70,000 PC users, reduced day‑to‑day IT costs, and freed budget for innovation while enabling consistent enterprise analytics and reporting.

Eaton

Bill Blausey

CIO