Case Study: ME Bank achieves 3-hour overnight batch window reduction and 80% faster issue resolution with BMC Software Control-M

ME Bank (AU) cuts overnight batch processing windows to deliver great banking services on time, every time

ME Bank, an Australian retail bank serving members and superannuation customers, needed to automate and accelerate its overnight batch processing to ensure low-cost, high-quality customer service and faster issue resolution for critical interbank transfers, account updates and other core jobs.

Using BMC Control‑M Workload Automation, Control‑M Advanced File Transfer and Control‑M Batch Impact Manager, ME Bank automated dependencies, introduced standards and proactive alerts, and reduced the average overnight batch window by three hours. The changes cut issue impact by up to 80%, sped resolution (reducing support from 1.0 FTE to 0.2 FTE), improved business/IT alignment and enabled faster rollout of new services.

ME Bank

Gendry Morales

Application Service Manager