Case Study: Deutsche Telekom achieves reliable telecom service for 150+ million customers with BMC Software's Middleware Management

Deutsche Telekom guarantees reliable telecom services for over 150 million customers with intelligent middleware monitoring

Deutsche Telekom, a leading global telecommunications provider serving more than 151 million mobile customers and millions of fixed and broadband lines, needed to keep 70 million daily messages flowing reliably across 1,000+ mission‑critical applications. To reduce service interruptions and speed problem resolution for its enterprise service bus (ESB) messaging middleware, the company required better monitoring, early warnings, and faster change handling.

By deploying BMC Middleware Management to monitor WebSphere MQ, application servers, and the ESB, Deutsche Telekom gained real‑time visibility, proactive alerts, and automated remediation that reduced outages and accelerated fixes. The outcome: sustained processing of 70 million messages/day, more than 90% of change requests completed within 15 minutes, and network reboot success improved from ~50% to over 80% (a 60% improvement), boosting operational reliability and customer satisfaction.

Deutsche Telekom

Axel von Dielingen

Management Consultant and GM, Geyer & Weinig, Middleware Deutsche Telekom