Case Study: Itaú-Unibanco achieves digital transformation and 10% mobile account openings with BMC Software's Control‑M

taú Unibanco transforms banking with new digital services enabled by BMC

Itaú Unibanco, the largest financial conglomerate in the Southern Hemisphere and the world’s tenth‑largest bank with ~94,000 employees, 4,000+ branches and 46,000 ATMs, faced rising customer demand for digital‑first banking as mobile adoption grew. Its production and IT process teams needed to transform legacy systems and automate processes to deliver faster, more seamless client experiences.

The bank adopted BMC Control‑M as its primary digital business automation platform, running over 14 million jobs per month and automating batch workloads across branches, ATMs, online and mobile channels. This automation enabled rapid rollout of client‑centric services—today nearly 10% of new accounts are opened directly through the mobile app—and has become a mission‑critical part of Itaú’s operations.

Itaú-Unibanco

Leandro Araujo

Head of Production & IT Process