Case Study: Charter Manufacturing achieves 200% boost in patch deployment success rate with BMC Software’s Client Management

Charter Manufacturing, a leader in the steel and iron industry, improves patch deployment success rate 200% with optimal client management

Charter Manufacturing, a privately held steel and iron company with more than 80 years of history, struggled to support rapid endpoint growth—rising from 300 to 1,000 devices—while minimizing disruption to critical manufacturing processes. Patch deployment was especially challenging because reboots had to be carefully scheduled, and hardware refreshes needed to minimize user downtime.

Charter implemented BMC FootPrints for ITSM and BMC Client Management for automated endpoint management, gaining full visibility and streamlined processes. The results: audit prep time fell 75%, patch success climbed from about 30% to over 90% (a 200% boost), users get replacement machines almost immediately instead of waiting a day, and remote provisioning and configuration now run automatically with no IT intervention.

Charter Manufacturing

Ed Kraft

Technology and User Services Manager