Case Study: Vodafone achieves 70% alarm reduction with OpenText Operations Bridge

Operations Bridge instrumental in next-generation IT operations management, delivering 70% alarm reduction

Vodafone Shared Services turned to OpenText to create a “single pane of glass” for its complex hybrid IT environment. Using OpenText Operations Bridge, Vodafone needed a way to consolidate monitoring across multiple tools and domains, reduce event noise, and improve root-cause analysis instead of reacting to symptoms.

OpenText implemented Operations Bridge to unify event monitoring, automate resolution flows, and integrate data from systems such as AppDynamics, Dynatrace, Splunk, and BMC Remedy. The results included stronger collaboration, faster diagnosis, and major noise reduction, with Vodafone reporting alarm reduction of over 70% and root-cause analysis that once took hours now handled automatically in minutes.

Vodafone

Mohammed Shata

ITOM Solutions Architect