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Visit Website“I and love and you” boosts consumer confidence with Bazaarvoice TryIt
"I and love and you"
Jeremy Dodge
Digital Marketing Manager
Bazaarvoice
Bazaarvoice connects brands and retailers to consumers so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly — data that powers high-efficiency digital advertising and personalization with unmatched relevance.
Case Studies
Showing 172 Bazaarvoice Customer Success Stories
How Absco Sheds used reviews to set customer expectations and boost sales
Absco Sheds
Rebecca Chang
Head of Digital
The Organic beauty brand used Bazaarvoice API to create a seamless customer experience and cultivate trust
Absolution
Luccia Benyekkou-Francq
Head of Communication and Digital Marketing
Groupe Adeo makes customer feedback a priority with expert support from Bazaarvoice
Adeo
Nicolas Fillat
Marketing Business Leader
Review syndication helps Andi-Co partners boost review volume
Andi-Co
Robin Werth
Marketing Manager
Review-Related Paid Search Terms Deliver 30x Better Click-Through Rates
AO.com
Matthew Lawson
Web and SEO Manager, DRL Limited
Review-Related Paid Search Terms Deliver 30x Better Click-Through Rates
Appliances Online
Matthew Lawson
Web and SEO Manager, DRL Limited
Appliances Online uses Bazaarvoice to boost sales and improve the shopping experience
Appliances Online
Sven Lindell
Chief Marketing Officer
Argos - Customer Case Study
Argos
Jim Bassett
eCommerce Operations Manager, Argos
Argos collects over 20k reviews with Sampling program
Argos
Joanna Steele
Senior Reviews & CGC Manager
Ashford.Com Seeks Out More Customer Reviews and Finds Them with Bazaarvoice
Ashford
Joel Katz
COO, Ashford.com
Bare Escentuals Sends Sales Soaring with the Voice of the Customer
Bare Escentuals
Theresa Fung
eCommerce Content Specialist, Bare Escentuals
How Beko expanded globally with user-generated content
Beko ANZ
Amanda Hart
Marketing Manager
Bemz sees $1.65 million in new revenue from social commerce tools
Bemz
Annie Karlsson
Chief Commercial Officer
See how RedBalloon drives sales, acquires new customers, and improves the shopper experience
Big Red Group
Matt Cavalier
Chief Growth Officer
Blue Diamond establishes strong reputation with Bazaarvoice TryIt and Brand Edge
Blue Diamond
Kirsten Foulke
Marketing Manager
Bazaarvoice Reviews Go Beyond the Website to Deliver Business for Bodyguardz
BodyGuardz
Whitney Pye
Vice President, Strategic Initiatives
Boots Uses Bazaarvoice Best Practices To Turn Unhappy Customers Into Advocates
Boots
Bonnie Berrio
Customer Service Specialist, Boots
Boots sees 186% lift in intent to purchase by responding to reviews
Boots
Bonnie Berrio
Customer Service Specialist, Boots
Boulanger delivers peerless service, refines product offerings and earns customer trust with Bazaarvoice
Boulanger
Fanny Janiaczyk
Community Manager, Boulanger
Boux Avenue showcases products with visual UGC
Boux Avenue
Rachel Woolnough
E-Commerce Trading Assistant
Briggs & Stratton Finds Innovative Ways To Collect More User-Generated Content
Briggs & Stratton
Rick Zeckmeister
Vice President of Consumer Marketing and Planning, Briggs & Stratton
Brother expands into 7 additional markets using ratings and reviews
Brother
Luc Godard
Head of European Marketing and CSR Officer
Sampling supports new category success for Burt’s Bees
Burt's Bees
Taylor Steele
Assistant eCommerce Manager
Buyagift Uses ‘Conversations’ To Deliver Dynamic Customer Service And Boost Conversion Rates By 171%
Buyagift
Max Sydenham
Digital Content Manager, Buyagift
Covario And Bazaarvoice Amplify The Voices Of Cabela’s Customers
Cabela’s
Ask & Answer™ Decreases Product-Related Support Costs
Canadian Tire
Castorama Boosts Its Ecommerce Platform By Developing A Social Strategy With Bazaarvoice
Castorama
Patricia Delhomme
eMarketing Manager, Castorama
Review-Reading Travelers Convert 123% Higher At Cheapcaribbean.Com
CheapCaribbean.com
Chico’s Achieves Over 200% Increase In Conversion With Bazaarvoice Conversations Across Three Brand Websites
Chico's
Jenn McClain
Vice President of E-Commerce Marketing, Chico's FAS
Clarins leverages sampling campaigns to increase sales of key products
Clarins France
Marie Renouard
Digital Director
Conrad’s Review Programme Significantly Increases Conversion Rates
Conrad's
Katja Klafka
Social Media Marketing Manager, Conrad
Cotton Incorporated sews up more sales with Bazaarvoice Advertising
Cotton Incorporated
Jill Orsini
Advertising Director
Bazaarvoice Curations Leads Cover FX Customers To Exactly The Right Products
Cover FX
Christine Robles
Director, eCommerce and Digital Marketing, Cover FX
Debenhams embraces the network and leads the way with CGC success
Debenhams
Nikki Watson
Head of Optimisation
Using Data As Intelligence, Bazaarvoice Reviews Are Building Blocks For A More Customer-Centric Business At Dell
Dell
Michael Buck
Executive Director, Global CSMB Online Marketing and Marketing Strategy, Dell
Ratings & Reviews Help Dell.Com Shoppers Make Purchase Decisions
Dell
Dole Packaged Foods collects over 2K reviews with new UGC strategy
Dole
Molly Garris
Senior Manager of E-commerce Marketing
Dreams sees a 200% lift in conversion from Bazaarvoice Social Commerce
Dreams
Octavia Benham
Head of E-commerce
DSW uses Bazaarvoice Curations to provide online shoppers with the visual style guidance they experience in stores
DSW
Alison Wagner
Digital Product Specialist
Bazaarvoice Platform Helps Fuel Launch of the EGO Brand with Multi-Dimensional Consumer Content
EGO Brand
Joe Turoff
VP of Sales and Marketing
Einhell distributes over 1,300 reviews to retailer sites
Einhell
Uwe Glöckner
Head of Marketing - Brand Management
El Corte Inglés boasts over 700k reviews as a result of brand syndication
El Corte Ingles
Électro Dépôt makes customer feedback a central pillar of its marketing strategy
Électro Dépôt
Laure Pilliaert
Customer Experience and Relationship Manager
Electrolux Australia uses CGC to increase sales at retailers online and in stores
Electrolux
Michelle Rossier
Marketing Manager of Consumer and Ownership Experience
ELKJØP - Customer Case Study
ELKJØP
Simen Sundt
Social Media Project Manager, ELKJØP
Post-Interaction Email Drives 79% Of Customer Review Volume
Emma Bridgewater
Jamie De Cesare
Web Manager, Emma Bridgewater
Review Users Show 98% Higher Revenue Per Visitor For Epson
Epson America
Shoppers Who Read Customer Q&A Convert 45% More Often
eSpares
Evans Cycles Increases Product Page Search Traffic By 23%
Evans
EziBuy boosts revenue per visitor for those interacting with UGC
EziBuy
Angela Ward
Omni Channel Business Development Manager
Fat Tire Tours and Bazaarvoice partnered to develop unique CGC program optimized to bring the thrill of travel to life
Fat Tire Tours
Jack Louis
President
How Feelunique drives shopper engagement and conversion
Feelunique
Tom Newbald
Marketing & Customer Experience Director
Feelunique drives $10 million in annual sales with UGC
Feelunique
Carla Martine
Head of Content & Publishing
Ratings And Reviews Increase Conversion Rates On Figleaves.Com UK
figleaves
Top retailer hits $18.9M revenue in style in only 60 days
Fortune 250 Retailer Company
Fresh sees $1.48 million revenue impact from user-generated content
Fresh
Brittany Uhal
Senior Manager
GANT reduces return rates by 5% with user-generated content
GANT
ghd® Extends The Impact Of Bazaarvoice Far Beyond Conversion
Ghd
Rob Pye
General Manager, ghdhair.com
Gigaset sees a 70% conversion rate lift with Bazaarvoice
Gigaset
Joerg Bruehl
Senior Vice President of Marketing
Gladiator brand accelerates review collection and wins retail shoppers using Bazaarvoice TryIt Sampling
Gladiator
Michelle Wodarczyk
Brand Marketing
GlamCorner drives business growth with consumer-generated content
GlamCorner
Dean Jones
Co-founder & Chief Executive Officer
Hairhouse sees a 35% lift in conversion rates with a new ratings and reviews strategy
Hairhouse
Ash Mehta
Head of Technology
User-Generated Content Increases Conversion, Doubles Page Views For Halfords
Halfords
Hardys gathers over 1,700 reviews with in-store customer activation
Hardys
Alister Dell
Digital Marketing Manager
With Bazaarvoice Ask & Answer, Herman Miller Finds The Answers In Customers’ Questions
Herman Miller Inc.
Shannon Zonca
eCommerce Marketing Analyst, Retail
The retailer incorporated UGC into their content strategy and increased conversion, time on site, and average order value
Hobbycraft
Lauren Couston
Digital Product Content Manager
Homax Enhances Brand Reputation With Consumers And Retail Partners
HOMAX
Ray Mazur
CIO, Homax
Customers Sharing Experiences Bring 250% Higher Conversion Rate For Specialty Website
Hong Kong Import Ltd
Miika Malinen
eCommerce Director, Hong Kong Import Ltd
Bazaarvoice Stories Help House Of Fraser Build Relationships At Christmas
House of Fraser
Andy Harding
eCommerce Director, House of Fraser
Iconic London sees a 126% lift in conversion rates with UGC
ICONIC London
Eleanor Assa
CMO
Quickbooks Proadvisors® With Reviews Get 5X More Referrals
Intuit
Isabella Oliver and Baukjen inspire customer journeys with Bazaarvoice Galleries
Isabella Oliver and Baukjen
Sophie Mattinson
Social Media Executive
New JBL Headphones Launch with Rich Review Content
JBL
Michelle Frank
Director of Global E-commerce
Jeanswest sees 204% lift in revenue per customer with Bazaarvoice Ratings & Reviews
Jeanswest
Darren Cain
Head of e-Commerce
Bazaarvoice Helps Jewelry Television Convert More Mobile Visitors Into Buyers
Jewelry Television
Brian Wilhelm
Director of Online Marketing, Jewelry Television
Johnston & Murphy Carries On Tradition Of E-Commerce Innovation
Johnston & Murphy
Heather Marsh
Director, E-commerce, Johnston & Murphy
Kärcher jumpstarts product launches with Bazaarvoice Sampling
Kärcher
Kevin Wiredu
Senior E-Commerce Specialist
LeTAO's review program fuels search traffic that wins new customers
KCC
Yusuke Nishio
Direct Marketing Manager
How KidKraft improves products through customer feedback
KidKraft
Taylor Herrero
Senior E-commerce Marketing Manager
The King of Shaves boosts review volume at retail sites with sampling community
King of Shaves
Jane Greenaway
Customer Care Manager
Kraft Heinz earns 39 million impressions from the Influenster community
Kraft Heinz
Elizabeth Northrup
Associate Brand Manager
How L'Occitane ran an effective influencer marketing campaign for Christmas, onboarding 53 micro-influencers with the Bazaarvoice affable.ai creator marketing platform
L'Occitane
Celisse Ng
Marketing Manager
L’Oréal Australia drives omnichannel strategy with the voice of the customer
L’Oréal
Amanda Green
Director of E-Commerce
La Redoute uses reviews to help customers buy with confidence
La Redoute
Marie Mercier
Digital Experience Director
La-Z-Boy Comfort Stories Campaign Drives 13,000 New Prospects
La-Z-Boy
Land O’Lakes uses UGC to strengthen partnership with its retailers
Land O’Lakes
Kirsten Salmanowicz
Former Senior Marketing Operations Manager
Le Col sees 5x conversion by combining reviews and authentic images
Le Col
Andrew Longley
Head of Digital
Furniture retailer increases holiday AOV by 11%
Leading US-Headquartered Furniture Company
Taylor S
Chief Concept Guru and Product Manager
Visual content from advocates drives awareness, consideration and conversion for Legendary Whitetails
Legendary Whitetails
Ryan Johnson
E-commerce Manager
Lemi Shine challenges established brands with consumer-generated content
Lemi Shine
Josh Emshoff
Associate Brand Manager
Lendingtree’s Review-Engaged Visitors Start The Loan Process 83% More Often
LendingTree
Tom O’Neill
Director of Site Innovation, LendingTree LLC
Lennox Drives Traffic, Leads, And New Sales To Premier Dealers With Bazaarvoice Local
Lennox Industries
James Cadena
Merchandising Manager, Lennox Industries
Lexus Sweden Builds Brand Trust Through Customer Conversations
Lexus
Anders Drakenberg
Marketing Manager, Lexus Sweden
Bazaarvoice Helps LG Give Customers The Product Information They Need
LG Electronics
Bob Buhowski
Digital Marketing Group, LG Electronics USA
Proactive Approach To Reviews Sparks Customer Conversations, Driving Traffic And Sales To LG’s Website
LG Electronics
Dave Cottrell
Digital & Social Marketing Manager, LG Electronics
LG ensures product launch success with Bazaarvoice Sampling
LG Electronics
David Hall
Head of Digital
MAM doubles traffic and conversion rates with Social Commerce
MAM
Lisa Parkhill
Managing Director
MAM sees an 84% increase in revenue per visitor with UGC
MAM Baby UK
Daniel Smith
Key Accounts Executive
Bazaarvoice Conversations Shows Maps.Com The ROI Of Reviews
Maps.com
Robert Burns
Marketing Director, Maps.com
Maybelline boosts its customer-centricity with sampling
Maybelline
Camille Marquet
Head of Digital Maybelline New-York
McPherson's sees a 20% review volume lift with Bazaarvoice Sampling
McPherson's
Sharon Bottaro
Head of Digital
How Merrick increases brand consideration among passionate pet parents
Merrick Pet Care
Pete Brace
VP Communications and Pet Parent Relations
MeUndies grows review volume 218% year-over-year with review request emails
MeUndies
Ross Houslander
Senior Retention Lead
Midland Radio sees $1 million revenue increase by harnessing the power of user-generated content
Midland Radio
Andrew Kinsman
Director of Marketing Shared Services
The Molton Brown team sees a 54% lift in revenue per visitor and a 43% lift in conversion rate when customers engage with reviews
Molton Brown
Alice Clarke
Global Digital Analyst
Naim Audio Leverages Advocates To Build Awareness and Reach New Retail Shoppers
Naim Audio
Talea Bartlett
Digital Marketing Manager
Nestlé Canada improves products with Questions & Answers
Nestle Canada
Lee Beech
Director of Consumer Experience
Netrauta & Taloon sees a 220% conversion lift from visitors reading reviews
Netrauta
Juha Saarinen
Head of Traffic and Analytics
Nourison drives retail growth with user-generated content
Nourison
Tracey Mendez
E-commerce Director
Oak Furnitureland’s social program doubles conversion rate
Oak Furnitureland
Simon Ruddick
E-commerce Trading Manager
Officeworks enhances the customer journey with ratings and reviews
Officeworks
Steve Healy
E-Commerce Manager
Oliso sees a boost in retail coverage and sales by letting customers inform product innovation
Oliso
Kyle Koenig
Director of Business Development
Oliver Bonas sees a 188% conversion lift with visual and social content
Oliver Bonas
Alice Lewin-Smith
Digital Marketing Manager
Onedirect Breaks New Ground By Integrating Bazaarvoice Reviews And SEO Solutions Into A B2B Environment
OneDirect
Entire Organization Rallies To Improve Product Ratings, Sales
Oriental Trading Company
Maximizing Non-Converting Traffic Is All Upside For Overstock.Com
Overstock
Burke Johnstun
Advertising Manager, Overstock.com
Pacifica Beauty collects 2000+ reviews with ReviewSource
Pacifica Beauty
Michael Kremer
Chief Marketing Officer
Parachute increases click-through rate by 35%
Parachute
Luke Droulez
CMO
Petco’s Spotted sampling program drives 48% revenue increase on sampled products
Petco
Hannah Kredich
Category Specialist
Petco sees higher conversion rates among visitors who engage with reviews
Petco
Petmate accelerates review collection with sampling
Petmate
Chad Siegert
Director of Consumer Marketing
Plenty increases awareness of its high quality products with Bazaarvoice
Plenty
Leanne Mcleod
Brand Manager
Ratings And Reviews Drive Increased Organic Search Traffic
Purina Friskies
Quotatis offers 5-star service to its partners and customers
Quotatis
Jacques Lorne
CEO
Customer Opinions Help QVC UK Improve Products And Sell More
QVC
Gina Deeble
Head of Interactive Content, QVC UK
Rael leverages Influenster to drive brand awareness and sales
RAEL
Sorah Park
CMO
Rebel sees a 78% increase in conversion with Bazaarvoice
Rebel
Ben Anderson
Head of e-commerce
Rimmel sees a 44% sales lift from Bazaarvoice's Influenster community
Rimmel
River Island achieves 184% lift in conversion with inspiring social content
River Island
Gemma Scarfe
Ecommerce Director
Rossignol increased its conversion rate with customer reviews
Rossignol
Sophie Bolarin
CRM Manager
Rubbermaid Products With Reviews Show Increased Revenues
Rubbermaid
Jim Deitzel
Senior Manager, eBusiness, Rubbermaid
Samsonite sees a 254% jump in revenue with Bazaarvoice Galleries
Samsonite
Meghan O’Keefe
Senior Digital Marketing Manager
Samsung Answers Increase Engagement, Fill Information Gaps
Samsung
Consumer-generated content increases Saturn's review volume and conversion
Saturn Online
Markus Heuser
Saturn Online
Scotch-Brite Soaks Up Consumer Feedback With Bazaarvoice Conversations
Scotch-Brite
Philippa Griffith
Brand Manager, Scotch-Brite™
Sealskinz Uses Bazaarvoice Conversations To Win More Customers
Sealskinz
David Richards
Head of Marketing, Sealskinz
Social Alerts Show 29% Higher Conversion Rate Than General Marketing Emails
Sears
Valspar Sees Success Responding To Consumers In The Retail Channel
Sherwin-Williams
Jonathan Sullivan
Director of Digital Marketing
Sleep Revolution Leverages Insights Gained From Shopper Questions On Retail Partner Sites
Sleep Revolution
Dorothy Schiller
Director of Marketing, Sleep Revolution
S Group utilizes offline sales to drive online review volume across retail brands
SOK
Harri Laaksonen
E-commerce Development Manager
Authentic Feedback From Visitors Drives Value For Stayz
Stayz
Jamie Coser
Product Manager, Stayz
Supercheap Auto increases conversion 32% with customer reviews
Supercheap Auto
Ashlie Henry
Customer Feedback Coordinator
T2 sees a 75% conversion increase from user-generated content
T2
Sally Lennox
Head of Digital
Takeya increases sales on retailer sites by 30%
Takeya
Jordan Gold
Director of E-commerce
Taking Shape boosts revenue and conversion in three months
Taking Shape
Stacey Crommelin
Head of Digital and Customer Engagement
Tetley launches new Cold Infusions product line and wins retail customers with sampling
Tetley
Harry Jessop
Assistant Brand Manager, Digital
Brooks Running Australia boosts conversion by 52%
Texas Peak Group
Mark Nair
E-commerce and Digital Marketing Specialist
The Athlete's Foot conversion rate soars 26% in 3 months with Bazaarvoice
The Athlete's Foot
Archie Pihier
Head of e-commerce and CRM
The Body Shop's 13% average order value growth with Bazaarvoice Galleries
The Body Shop
Indar Chanicka
Vice President of E-Commerce
The Container Store Keeps Customers at the Center of Its Business with CGC
The Container Store
Patrick Burk
Customer Content Manager
New cookware brand uses product sampling to launch successfully
The Cookware Company
Kirsten Foulke
Marketing Manager
Home Depot Seeds Sampling program doubles conversion rates
The Home Depot Canada
Gabriela da Silva
Senior Brand Advocate Analyst
The Seaweed Bath Co. uses customer reviews to increase brand awareness and consideration
The Seaweed Bath Co.
Kim Chisholm
CEO
Sampling Lights Up Sales for TIKI Brand Torches
TIKI Brand
Robert Pickart
Associate Brand Manager
More review volume, less program management overhead with Bazaarvoice Sampling
TTI Floor Care
Jim Deitzel
Director of Digital Marketing
TTI increases PDP engagement with UGC
TTI Floor Care
Pinkky Bhatia
Head of Digital
Turtle Wax reaches customers far beyond its website with Bazaarvoice
Turtle Wax
Courtney Lauer
Marketing Manager
Unilever Sets the Bar for CGC Marketing Success
Unilever
Jenna Spivak Evans
Innovation and Digital Capabilities Manager
Unilever sees 150% increase in intent to purchase with UGC
Unilever
Jenna Spivak Evans
Innovation and Digital Capabilities Manager
Urban Barn sees a 270% lift in time on site by featuring user-generated content
Urban Barn
Ainslie Fincham
Director of Marketing
Conversations Lead To Conversion For Urban Decay
Urban Decay
Katherine La Franchise
AVP Digital, Urban Decay Cosmetics
Urban Outfitters’ Decorative Home Gets The Customer Feedback It Needs From Bazaarvoice
Urban Outfitters
Christine Doobinin
Senior Buyer Decorative Home, Urban Outfitters
Venca’s Online Customer Engagement Rockets By 1900% With Bazaarvoice
Venca
Benjamin Lavaine
Venca
Vertbaudet leverages customer insights to increase sales 12%
Verbaudet
Chrystel Desproges
E-commerce and Marketing Director
Villeroy & Boch increases average order value with Bazaarvoice Social Commerce
Villeroy & Boch
Sabine Kaufmann
Head of eCommerce Operations Dining & Lifestyle
Review Readers 40% More Likely To Start The Checkout Process At 3 Mobile Australia
Vodafone
Walmart Canada increases product page conversion with Bazaarvoice
Walmart Canada
Shariq Hasan
Associate Manager, E-commerce Merchandising Operations
Review-Readers On French Retailer Wanimo’s Site Convert 85% More Often
Wanimo
Webroot engages with shoppers on retail sites and strengthens brand reputation using Bazaarvoice Connections
Webroot
Anna Kim
Senior Advocate Programs Manager
Webroot boosts review volume and response rates across all retail partner sites
Webroot
Keenan Humphrey
Community Manager
White Stuff Delivers A ‘Human’ Multichannel Experience With Bazaarvoice
White Stuff
Lee Woods
Web Manager, White Stuff
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