Bazaarvoice B2B Case Studies & Customer Successes

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Bazaarvoice connects brands and retailers to consumers so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly — data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Case Studies

Showing 175 Bazaarvoice Customer Success Stories

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I and love and you achieves increased review volume and consumer confidence with Bazaarvoice TryIt

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How Absco Sheds used reviews to set customer expectations and boost sales

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The Organic beauty brand used Bazaarvoice API to create a seamless customer experience and cultivate trust

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Groupe Adeo makes customer feedback a priority with expert support from Bazaarvoice

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Review syndication helps Andi-Co partners boost review volume

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AO.com achieves up to 30x higher click-through rates and 50% lower PPC costs with Bazaarvoice Ratings & Reviews

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Appliances Online achieves up to 30x higher paid-search click-through rates and 50% lower PPC costs with Bazaarvoice

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Appliances Online uses Bazaarvoice to boost sales and improve the shopping experience

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Argos (UK retailer) boosts multichannel sales and conversion with Bazaarvoice Conversations

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Argos achieves significant sales & conversion uplift with Bazaarvoice Sampling and Ratings

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Ashford.com achieves 137.5% increase in average daily reviews with Bazaarvoice Ratings & Reviews

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Bare Escentuals achieves 53% increase in sales per session with Bazaarvoice Conversations

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How Beko expanded globally with user-generated content

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Beko Europe boosts reviews by 845%

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Bemz sees $1.65 million in new revenue from social commerce tools

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See how RedBalloon drives sales, acquires new customers, and improves the shopper experience

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Blue Diamond achieves 2,000+ reviews and higher retail sales with Bazaarvoice TryIt & Brand Edge

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BodyGuardz achieves 646% increase in review volume and 121% higher conversion with Bazaarvoice Conversations

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Boots achieves customer advocacy by turning unhappy customers into advocates with Bazaarvoice Conversations

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Boots sees 186% lift in intent to purchase by responding to reviews

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Boulanger achieves 98,000+ customer reviews and deeper customer insight with Bazaarvoice Conversations

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Boux Avenue achieves authentic product visualization and increased conversions with Bazaarvoice Curations

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Briggs & Stratton achieves 460+ consumer reviews and 1.4M social reach with Bazaarvoice Conversations

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Brother expands into 7 additional markets using ratings and reviews

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Burt's Bees achieves a successful cosmetics launch and boosts conversions with Bazaarvoice Sampling & Ratings

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Buyagift achieves a 171% conversion uplift with Bazaarvoice Conversations

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Cabela’s achieves 200% more organic traffic and 250% broader keyword reach with Bazaarvoice Ratings & Reviews

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Canadian Tire achieves 27.8% fewer product-related customer contacts with Bazaarvoice Ask & Answer

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Castorama achieves major conversion and online revenue gains with Bazaarvoice Conversations

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CheapCaribbean.com achieves 123% higher conversion with Bazaarvoice Ratings & Reviews

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Chico's achieves over 200% increase in order conversion with Bazaarvoice Conversations

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Clarins France boosts review volume and achieves 111% conversion lift with Bazaarvoice TryIt

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Conrad’s Review Programme Significantly Increases Conversion Rates

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Cotton Incorporated achieves $8.68 return on ad spend with Bazaarvoice Advertising

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Cover FX achieves more than 3x conversions and better shade‑matching confidence with Bazaarvoice Curations

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Debenhams achieves higher conversions and CGC-driven product launch success with Bazaarvoice

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Dell achieves double-digit online conversion growth and a more customer-centric business with Bazaarvoice

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Dell doubles conversion rates and boosts product page sales with Bazaarvoice Ratings & Reviews

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Dole Packaged Foods collects over 2K reviews with new UGC strategy

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Dreams sees a 200% lift in conversion from Bazaarvoice Social Commerce

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DSW achieves doubled revenue per visitor and more than twice the conversion rate with Bazaarvoice Curations

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EGO Brand achieves higher online conversions and stronger brand consideration with Bazaarvoice

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Einhell achieves greater shopper confidence and broader review distribution with Bazaarvoice

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El Corte Inglés achieves a 7% conversion lift with Bazaarvoice Ratings & Reviews

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Électro Dépôt makes customer feedback a central pillar of its marketing strategy

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Electrolux increases retail sales and shopper confidence with Bazaarvoice Ratings & Reviews

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ELKJØP achieves 429% increase in reviews and 300% conversion uplift with Bazaarvoice Conversations

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Emma Bridgewater achieves 79% of customer review volume and a 39% conversion increase with Bazaarvoice

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Epson America achieves 98% higher revenue per visitor with Bazaarvoice Ratings & Reviews

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eSpares achieves 45% higher conversions (and 3% AOV lift) with Bazaarvoice

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Evans Cycles achieves a 23% increase in product page search traffic with Bazaarvoice SearchVoice Inline

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EziBuy achieves 325% increase in revenue per visitor with Bazaarvoice

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Fat Tire Tours boosts bookings and online conversions with Bazaarvoice Ratings & Reviews and Curations

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Feelunique boosts shopper engagement and doubles conversions with Bazaarvoice Curations

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Feelunique drives $10 million in annual sales with UGC

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figleaves achieves up to 35% higher conversion with Bazaarvoice Ratings & Reviews

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​​Top retailer hits $18.9M revenue in style in only 60 days

Fresh sees $1.48 million revenue impact from user-generated content

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GANT reduces return rates by 5% with user-generated content

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ghd achieves 30% conversion uplift and deeper personalization with Bazaarvoice Conversations & Curations

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ghd partner with Bazaarvoice for breakthrough innovation launch

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Gigaset sees a 70% conversion rate lift with Bazaarvoice

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Gladiator achieves higher review volume and broader retail reach with Bazaarvoice TryIt Sampling

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GlamCorner achieves 30% higher conversions and 50% fewer returns with Bazaarvoice Conversations

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Hairhouse sees a 35% lift in conversion rates with a new ratings and reviews strategy

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Halfords achieves up to 82% higher conversions with Bazaarvoice Ratings & Reviews and Ask & Answer

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Hardys gathers over 1,700 reviews with in-store customer activation

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Herman Miller Inc. achieves audience engagement and customer insights with Bazaarvoice Ask & Answer

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The retailer incorporated UGC into their content strategy and increased conversion, time on site, and average order value

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Homax enhances brand reputation and boosts sales by engaging retail shoppers with Bazaarvoice Connections

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Hong Kong Import Ltd achieves 250% higher conversion with Bazaarvoice Conversations

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House of Fraser achieves 908 Christmas stories and boosts online customer engagement with Bazaarvoice Stories

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Iconic London sees a 126% lift in conversion rates with UGC

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Intuit achieves 5X more ProAdvisor referrals with Bazaarvoice Ratings & Reviews

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Isabella Oliver and Baukjen inspire customer journeys with Bazaarvoice Galleries

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JBL achieves rapid pre-orders and rich, high-quality review content with Bazaarvoice Sampling

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Jeanswest sees 204% lift in revenue per customer with Bazaarvoice Ratings & Reviews

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Jewelry Television achieves a 30.55% lift in mobile conversion with Bazaarvoice Ratings & Reviews

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Johnston & Murphy achieves faster customer answers, higher engagement, and increased conversions with Bazaarvoice Conversations

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Kärcher jumpstarts product launches with Bazaarvoice Sampling

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KCC's LeTAO achieves increased traffic and 190% higher purchase likelihood with Bazaarvoice Ratings & Reviews

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KidKraft captures the voice of the customer and boosts sales with Bazaarvoice

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King of Shaves achieves increased review volume and boosted retail sales with Bazaarvoice

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Kraft Heinz earns 39 million impressions from the Influenster community

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How L'Occitane ran an effective influencer marketing campaign for Christmas, onboarding 53 micro-influencers with the Bazaarvoice affable.ai creator marketing platform

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L’Oréal achieves a 30% increase in retail conversions with Bazaarvoice Ratings & Reviews

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La Redoute achieves increased consumer confidence, engagement, and online sales with Bazaarvoice Ratings & Reviews

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La-Z-Boy achieves 13,000 new prospects with Bazaarvoice

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Land O’Lakes achieves higher retail sales, customer satisfaction, and product insights with Bazaarvoice Ratings & Reviews and Sampling

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Le Col sees 5x conversion by combining reviews and authentic images

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Furniture retailer increases holiday AOV by 11%

Legendary Whitetails achieves a 34% conversion lift and 77% higher revenue per visitor with Bazaarvoice Curations

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Lemi Shine builds credibility with first-time buyers and fuels successful product launches with Bazaarvoice

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LendingTree achieves 83% more loan starts from review-engaged visitors with Bazaarvoice Ratings & Reviews

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Lennox Industries achieves 41% more dealer page visits and increased leads with Bazaarvoice Local

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Lexus Sweden builds brand trust and boosts customer engagement with Bazaarvoice Conversations

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LG Electronics achieves on-demand product answers and increased conversions with Bazaarvoice

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LG Electronics achieves 400% more reviews, increased website traffic and higher sales with Bazaarvoice

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LG ensures product launch success with Bazaarvoice Sampling

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MAM doubles traffic and conversion rates with Social Commerce

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MAM sees an 84% increase in revenue per visitor with UGC

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Maps.com achieves 8% conversion lift and 26% revenue-per-visit increase with Bazaarvoice Conversations

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Maybelline boosts its customer-centricity with sampling

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McPherson's sees a 20% review volume lift with Bazaarvoice Sampling

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Merrick Pet Care increases brand consideration and achieves 218% higher return on ad spend with Bazaarvoice

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MeUndies grows review volume 218% year-over-year with review request emails

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Midland Radio sees $1 million revenue increase by harnessing the power of user-generated content

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The Molton Brown team sees a 54% lift in revenue per visitor and a 43% lift in conversion rate when customers engage with reviews

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Naim Audio drives brand awareness and retail sales with Bazaarvoice Ratings & Reviews

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Nestlé Canada achieves consumer-centric growth and higher customer satisfaction with Bazaarvoice

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Netrauta achieves major increases in organic traffic, conversions, and engagement with Bazaarvoice

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Nourison drives retail growth with user-generated content

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Oak Furnitureland’s social program doubles conversion rate

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Officeworks enhances the customer journey with ratings and reviews

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Oliso achieves rapid retail sales growth and a customer-driven product revival with Bazaarvoice

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Oliver Bonas sees a 188% conversion lift with visual and social content

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OneDirect achieves a 45% conversion lift and 24% organic search growth with Bazaarvoice Ratings & Reviews

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Oriental Trading Company boosts product ratings and doubles conversions with Bazaarvoice Ratings & Reviews

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Overstock.com achieves 52% increase in site monetization over two years with Bazaarvoice

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Pacifica Beauty achieves thousands of new reviews and expanded retail syndication with Bazaarvoice ReviewSource

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Parachute increases click-through rate by 35%

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Petco’s Spotted sampling program drives 48% revenue increase on sampled products

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Petco achieves higher conversions and 15% more revenue per visitor with Bazaarvoice Ratings & Reviews and Questions & Answers

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Petmate achieves higher review volume, retail sales and product innovation with Bazaarvoice

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Plenty increases awareness of its high quality products with Bazaarvoice

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Popken Fashion Group enhances international e-commerce strategy with Bazaarvoice Ratings & Reviews

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Purina Friskies achieves 28% increase in organic search traffic with Bazaarvoice Conversations

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Quotatis offers 5-star service to its partners and customers

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QVC UK boosts sales and customer engagement with Bazaarvoice Ratings & Reviews

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Rael leverages Influenster to drive brand awareness and sales

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Rebel sees a 78% increase in conversion with Bazaarvoice

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Rimmel sees a 44% sales lift from Bazaarvoice's Influenster community

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River Island achieves 184% lift in conversion with inspiring social content

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Rossignol increased its conversion rate with customer reviews

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Rubbermaid achieves 10% revenue lift and 62% higher engagement with Bazaarvoice Ratings & Reviews

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Samsonite sees a 254% jump in revenue with Bazaarvoice Galleries

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Samsung doubles product views and boosts shopper engagement with Bazaarvoice BrandAnswers

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Saturn Online achieves thousands of new reviews and significant conversion and sales increases with Bazaarvoice Ratings & Reviews

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Scotch-Brite achieves 400 reviews in 30 days with Bazaarvoice Conversations

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Sealskinz achieves a 102.6% conversion lift with Bazaarvoice Conversations

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Sears Canada achieves 29% higher conversion rate with Bazaarvoice's Social Alerts

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Sherwin-Williams boosts retail sales and speeds customer responses with Bazaarvoice Connections

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Sleep Revolution achieves a 35% sales lift and 50% fewer support calls with Bazaarvoice Connections

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SOK (S Group) achieves increased review volume and multichannel revenue impact with Bazaarvoice

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Stayz achieves a 291% lift in inquiries with Bazaarvoice Conversations

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Supercheap Auto increases conversion 32% with customer reviews

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T2 sees a 75% conversion increase from user-generated content

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Takeya increases sales on retailer sites by 30%

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Taking Shape boosts revenue and conversion in three months

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Tetley achieves 238% retail sales lift and increased review-driven traffic with Bazaarvoice

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Brooks Running Australia boosts conversion by 52%

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The Athlete's Foot conversion rate soars 26% in 3 months with Bazaarvoice

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The Body Shop's 13% average order value growth with Bazaarvoice Galleries

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The Container Store achieves increased review volume, more orders, and higher revenue with Bazaarvoice Ratings & Reviews

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The Cookware Company achieves rapid reputation building and 2,000+ reviews with Bazaarvoice

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Home Depot Seeds Sampling program doubles conversion rates

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The Seaweed Bath Co. achieves increased brand awareness and retail review coverage with Bazaarvoice Brand Edge

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TIKI Brand achieves 85% review participation and increased conversions with Bazaarvoice Sampling

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TTI Floor Care achieves higher review volume and ratings at launch with Bazaarvoice Sampling

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TTI Floor Care achieves improved customer experience and increased retail sales with Bazaarvoice

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Turtle Wax expands reach and boosts retail sales with Bazaarvoice Ratings & Reviews and Curations

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Unilever achieves lifts in sales, engagement, and search rankings with Bazaarvoice Ratings & Reviews

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Unilever sees 150% increase in intent to purchase with UGC

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Urban Barn sees a 270% lift in time on site by featuring user-generated content

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Urban Decay achieves 237% higher conversion and 230% higher revenue per visitor with Bazaarvoice Conversations

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Urban Outfitters achieves clearer customer feedback and improved product decisions with Bazaarvoice Ratings & Reviews and Ask & Answer

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Venca achieves 1,900% jump in ratings and customer engagement with Bazaarvoice Conversations

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Vertbaudet achieves 10% higher revenue per visitor and improved product quality with Bazaarvoice Ratings & Reviews

Villeroy & Boch increases average order value with Bazaarvoice Social Commerce

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Vodafone Hutchison Australia boosts checkout starts by 40% with Bazaarvoice Ratings & Reviews

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Walmart Canada increases product page conversion with Bazaarvoice

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Wanimo achieves 85% higher conversion with Bazaarvoice Ratings & Reviews

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Webroot strengthens shopper engagement and brand reputation with Bazaarvoice Connections

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Webroot boosts review volume and response rates across all retail partner sites

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White Stuff achieves an 88% conversion increase and human multichannel engagement with Bazaarvoice Conversations

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